Tag Archives for american.
American and British Airways, along with Delta and their partners, are offering premium economy roundtrips from the East and West Coasts to many cities in Europe starting at $753 roundtrip. That’s an incredible deal.
American is investing in the domestic fleet, adding seat power and bigger overhead bins and high speed internet even as they’re cramming in more seats. AAdvantage has been devalued, but so have most of their competitor frequent flyer programs. There are a lot of things that the airline really has going for itself. There are fantastic assets and improvements that shouldn’t be overlooked, and should even be celebrated.
A year ago Delta announced they would serve meals in coach in 12 markets. In response American announced meals in coach.. for New York JFK – Los Angeles and San Francisco.
Other airlines offer lie flat seats competing again American’s standard first class domestic seats. American believes they have the better service. Here’s why.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Let’s look at what American Airlines thinks about its loyalty program. In written Q&A with employees, who listen to customer complaints about AAdvantage devaluation, here’s how American responds:
Wednesday night’s American Airlines flight AA930 from Sao Paulo to Miami delayed 27 hours after the Boeing 777-300ER’s captain assaulted an American Airlines ground agent and was arrested.
A woman was told she had 50,000 American AAdvantage miles expiring but she could extend them for a year for $100, payable by credit card over the phone.
Now, when you extend the validity of American Airlines AAdvantage miles they’re good for an additional year — not 18 months. And aside from AAdvantage not generally calling you about expiring miles, this person hasn’t had activity with American since 2010. Their miles are long gone.
American’s regional fleet is going to remain equipped with Gogo’s air to ground internet. However they still have planes without any internet at all. Those planes don’t have any sort of inflight entertainment, either. And it turns out American doesn’t plan to add internet to their 50 seat regional jets. Period. At least that’s what American Airlines is telling employees.
In recent days I’ve covered the questions that American Airlines employees are asking management – and the candid responses they’re getting.
American also answers employee questions in writing. These answers usually aren’t as illuminating because they aren’t as candid and on the spot. However there are still things we can learn.
Right now one of biggest social experiments in the history of corporate America is playing out. There is over a billion dollars behind it.
If it works we all win. If it doesn’t investors burn through cash. But I don’t think many people even realize it’s happening. And the results either way have the power to reshape how we think about labor relations in this country (including how we think about unions).
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
