Oct
19
2023
A reader stayed at the Grand Hyatt Tampa Bay for his wife’s 50th birthday weekend. He’s a “Globalist,” a top elite with Hyatt for the past decade or more. And one of the benefits of this status is a dedicated ‘concierge’ who helps with reservations, upgrades, billing and points issues and other hotel matters.
Since his concierge knew that it was a special weekend, she contacted the hotel about delivering something to the room for the occasion. The hotel did. And they charged the guest for it, at full room service prices.
