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When hotels aren’t making the award space available to members that they should I’ve had good success getting the loyalty program to intervene. I’ve had especially good success with Hilton, such as with the Waldorf Astoria Jerusalem and the Waldorf Astoria Grand Wailea on Maui.
Readers reach out to me all the time with award redemption problems and I do my best to get them solved, week after week.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
