Tag Archives for delta air lines.
Before the pandemic, when Norwegian was operating the route, Delta planned to fly to Gatwick using a Boeing 757 without Delta Suites. It was totally obvious what they were doing, with a product well-matched to Norwegian’s.
This was supposed to start in May 2020, but didn’t happen because of the pandemic – and because Norwegian ceased its transatlantic flying. Now that JetBlue offers a real business class on the route, Delta has upgraded to a Boeing 767.
Why are they even training for a middle of the night interrogation inside a hotel with guests sleeping?
A Delta Air Lines passenger reported that they made it to Detroit on Friday, but couldn’t get the last mile home to Cincinnati. There were strong thunderstorms in the area in the evening and that was wreaking havoc with flights. Delta, though, didn’t blame weather and say there was nothing they can do. Instead they rebooked passengers on short-distance final segments using their partner Lyft.
In recent years, Delta has offered the worst customer service by phone with the longest hold times for customers, although of course all airlines have challenges. Fortunately there is a workaround for all of this!
Delta flight 1482 from New Orleans to Salt Lake City was cancelled Friday evening after being told to reject takeoff when another aircraft crossed the taxiway. The Delta Airbus A321 was already accelerating down the runway for its takeoff roll.
A passenger on board Delta Air Lines flight 1714 from Los Angeles to Seattle popped the emergency exit slide and headed down onto the tarmac on Saturday morning, Steven Slater-style. The man was detained by airline staff, and then arrested when law enforcement arrived.
A Delta source shared video of the passenger actually popping the slide and running, and I haven’t seen this anywhere else.
9,000 people signed a petition asking Delta Air Lines to reconsider. Delta did not respond to the petition.
Now the AFA-CWA union, which is trying to organize Delta flight attendants, is using that to drum up anger at the airline that might help their cause.
A passenger on a Delta flight from Nashville to Minneapolis found a way to annoy a passenger she wasn’t even sitting next to her, and she did it without saying a word.
The woman on the Airbus A319 draped her hair over the seat back behind her. What makes it worse it that Delta Air Lines has seat back entertainment screens, so she was blocking the screen of the passenger sitting behind her. That passenger kept trying to move her hair out of the way. She kept moving it back over the screen.
Delta has a close collaboration with Starbucks already. American Express has given out Starbucks gift cards occasionally in the past when denying cardmembers access due to lounge crowding. Surely they could team to buy these cards at a big discount, driving business to Starbucks and freeing up lounge space.
A Delta Sky Club Executive membership went up by $650 this year. The airline could allow members paying $1495 back into the lounge when traveling on a basic economy fare. That extra membership cost covers a lot of $8 gift cards purchased for some percentage off of that.
Sometimes damaged bags work out in a customer’s favor. If you’re mid-trip the airline may have a replacement bag to offer you at the baggage office, to at least keep you going. They may also be willing to replace the bag, instead of paying out compensation. And maybe they’ll just keep sending you new luggage?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
