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Delta Will Give Free Inflight Internet To All Domestic Mainline Passengers

by Gary Leff on July 21, 2022

Jul 21 2022

In March 2019 Delta CEO Ed Bastian said the airline would offer free wifi within “a year or two.” They needed to ensure they had enough bandwidth for everyone to use it, since not charging would mean far greater usage.

Delta tested just how much people used wifi when it’s free and found that their Gogo inflight internet couldn’t handle it without degrading service. The airline has since moved to retrofit planes with ViaSat internet which works faster. And now, according to an internal memo, they’re ready to go.

Desperate Boeing Giving Unprecedented Deal to Delta On 737 MAXs, But Threatens Not To Build The Planes

by Gary Leff on July 17, 2022

Jul 17 2022

If Delta is buying new Boeing aircraft, it necessarily means they’ve gotten a nearly unprecedented deal on the planes. With Boeing losing numerous orders as a result of delays and groundings, compounded by Russian sanctions and China’s state-controlled carriers going with Airbus narrowbodies, they’re desperate to put better numbers up on the board.

Meanwhile adding these planes to their order book will likely mean making cancellation of the program even less likely and far more costly, so Boeing’s threats to legislators and regulators – already reminiscent of Cleavon Little in Blazing Saddles – ring even more hollow.

Delta’s Operational Problems Are All Because They Tried Too Hard For Customers

by Gary Leff on July 13, 2022

Jul 13 2022

Delta just cares about its customers so darned much and wanted to fly them when they were interested in travel again so the airline ‘stretched’ and pushed themselves too darned hard. Now they need to give themselves a break, not hold themselves to the same standard of flying so many trips, in order to sort things out.

Here Bastian is just like the job candidate who answers the question, “what’s your greatest weakness?” with “I work too hard, and don’t focus enough on outside interests.”

Delta Flight To London Without Water, Crew Dump Bottles Down The Toilet Every 20 Minutes

by Gary Leff on July 8, 2022

Jul 08 2022

Attorney Jordan Acker took to social media to complain about his Detroit – London Heathrow flight on Delta. But it wasn’t one of the usual complaints – delays, long telephone hold times, lost or damaged bags – the seven and a half hour Airbus A330 flight, he said, lacked water. According to crew on the aircraft, water had been an ongoing issue with the aircraft, though Delta did not confirm this.

No Waivers, No Favors: Sky Club Member Denied Entry Into Empty Lounge Due To 3 Hour Rule

by Gary Leff on July 7, 2022

Jul 07 2022

The 3 hour rule is being applied literally rather than seriously.

Siri Dials Fake Delta Air Lines Call Center, Costs Passenger $125

by Gary Leff on July 4, 2022

Jul 04 2022

Siri called the wrong phone number when a passenger tried to reach Delta. And it wasn’t just a wrong number, it was a scam number for someone impersonating Delta. They trusted it because they trusted Siri – and it cost them a fee.

This reinforces my priors that digital assistants don’t add as much value as people addicted to them think they do.

For Airline Pilots, The Struggle Is Real

by Gary Leff on July 3, 2022

Jul 03 2022

Listen to pilots talk publicly, posturing in contract negotiations, it’s a grueling career that no one should want. Privately, though, many realize that being entrusted with $100 million machines and flying them around for a living is a pretty great gig. Many also build side businesses in their time off (insurance is a common one).

Picketing by pilots is a bad look, though. Pilots do not realize how they come across. They simply aren’t successful marketing themselves as the exploited worker class.

Delta On The Verge Of Buying 100 Boeing 737 MAXs

by Gary Leff on July 2, 2022

Jul 02 2022

Delta is about to finalize a deal for 100 Boeing 737 MAX 10 aircraft. The possibility of the deal between the airline and aircraft manufacturer were first reported in March.

Delta is known for buying only planes from foreign manufacturers. While they have taken delivery of new Boeing aircraft from legacy orders, they haven’t placed a major Boeing order in a decade and their entire current order book over more than 220 aircraft is entirely with Airbus.

You’ve Never Seen A Line This Long To Get Into An Airport Lounge. Why Even Bother?

by Gary Leff on July 1, 2022

Jul 01 2022

Delta now restricts access to travelers until 3 hours prior to their first flight’s departure. How is that working out to control crowds?

Updates To The Main Delta Sky Club In Detroit

by Gary Leff on June 30, 2022

Jun 30 2022

A correspondent shares that the renovations to the kitchen at the main Delta Sky Club in DTW has been completed, and that it features mostly new furniture with dividers designed to offer privacy. There’s also now outlets at nearly every seat “though some aren’t yet operational.” The four cubicles remain for now [as they do in Cincinnati], although cubicles aren’t part of the latest Sky Club design concepts. …The comfortable adjustable office chairs in each cubicle have been replaced by regular chairs that aren’t suitable for desks…the coat/jacket hooks at each cubicle were removed.. Still no snazzy phone booths or pods, as we’re seeing at other newly built or recently renovated lounges in the Sky Club system. Also, the bar is still the temporary staffed bar with only complimentary booze. No premium drinks here, which…