Tag Archives for email.
American Airlines is sending out apology e-mails to customers explaining how they made the right decision in cancelling so many flights, and they won’t do it again because they’re staffing up.
But the message fails loyalty marketing 101.
Well over a thousand people currently receive each day’s postings by email. I can’t tell you how great it makes me feel that so many folks opted for that. This site is a labor of love and I really appreciate all the great feedback that I get. I hope that you like the new format of the website. I really do, and appreciate the work that the tech folks put into it. I find it much more readable, and also easier to work with. One consequence, though, of moving from a home grown system to Movable Type is that I no longer have the ability to send out each day’s content by email. Everyone has still been getting the content because I’ve manually been double-adding the entries into the old system in addition to the…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
