hilton

Tag Archives for hilton.

Does a Puerto Rico Hotel Owe You Anything When Their Usual Amenities Aren’t Available?

condado plaza hilton
Oct 30 2018

My own view is that I’m glad they’re reaching out to guests in advance and don’t mind lack of compensation, wish they’d also post online so people know what to consider when making plans, but also suggest they’ve got some good rates right now that are actually worth considering for peak season.

Indeed December weekend rates start under $200 a night and there’s oceanfront availability for the Christmas and New Year’s period for under $350.

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Hilton Honors is Moving to a New Database, Be Prepared for Outage

toiletries
Oct 26 2018

Earlier today Hilton shared that they are updating the CRM platform they use to run the Honors loyalty program. They’re going to take systems offline October 30 and into October 31 (“depending on your time zone”). This surprises me, loyalty programs almost always make these transitions over a weekend.

Hilton assures that “existing reservations will not be impacted.” Let’s hope everything goes as quickly as Honors expects. But get all of your Hilton business done before October 30 and assume it could take longer than a day before you have access to your account back.

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No Notice: Marriott Stops Giving Elite Benefits For Online Travel Agency Reservations

hotel lobby
Sep 07 2018

Back in April I talked with Marriott’s Senior Vice President of Loyalty David Flueck and he assured me that the new Marriott program would continue to honor elite benefits when guests booked their stays through online travel agencies.

Marriott’s new terms and conditions were consistent with this, as well. It was a real improvement over how Starwood treated elites whose rooms were booked through these sites. And it lasted for all of two weeks.

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Hilton’s Fourth Quarter Promo is Exactly What You’d Expect

bungalow on canal
Aug 28 2018

Hilton has been running double points since May 1. Hilton usually runs double points, for instance they basically ran it all of 2016.

For some reason they weren’t ready to announce what their next promotion would be so at the end of July they extended double points through September 9.

Hilton has just come out with their end of year promo. They’ve used the extra time from that last extension to come up with something new.

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Who Knew? Hilton Non-Refundable Rates in the U.S. are Actually Changeable for a Fee

hotel room
Aug 17 2018

I hate non-refundable hotel rates. Even when I think my plans are firm you’d be surprised how often something comes up and plans change. Plus I may want to stay somewhere else even if I”m going to be in the same city. Or rates will drop so I’d rather pocket savings rather than lock myself in.

Several years ago I wrote about tricks for getting out of a non-refundable hotel booking. But there’s something I didn’t know about Hilton reservations.

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