Tag Archives for hyatt.
In September Hyatt named Mark Vondrasek as their new head of loyalty ‘and business platforms’. Tellingly at the time he reported directly to the chain’s CEO — and not to the Chief Marketing Officer, who was most responsible for Hyatt’s loyalty program revamp that launched last year. That CMO has since been departed.
Starwood lets you transfer points free to someone else’s account but your account and theirs must be registered with the same home mailing address. It’s actually even easier with Hilton and Hyatt.
That means you can get friends and family to sign up for cards and give the points to you. In fact they can sign up for cards you may not be able to get yourself.
Last week I wrote about the games Hyatt Regency Aruba was playing to avoid offering award nights.
Whereas a week ago there were generally no award nights available during low season when this category 6 property was pricing in the $200s, you can now use points when it’s far more expensive.
When hotels began their loyalty programs a lot more attention was paid to airline programs. Guests were regularly given the choice to each points with the hotel’s program or earn airline miles. Hilton made their name with the ‘double dip’ giving you both points and miles, you didn’t have to choose. Hotel programs have all grown up, and double dipping (earning styles) go away April 1.
Hyatt though is offering its own double dip with American AAdvantage through June 30.
One of my hotel pet peeves is late check out where the property still keys me for a noon check-out. That’s what I thought happened at first at the Hyatt Regency Dallas. But it turned out to be far more complicated.
Hyatt CEO Mark Hoplamazian demonstrated again in his quarterly earnings call that he doesn’t understand the value proposition of his loyalty program. His metrics for success do not tie to his program’s own value proposition. Yet he offers some hope.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Last year Hyatt ran double points April through June and double points for the last month and a half of the year. Those were the only bonus promotions for hotel stays Hyatt ran. Period. And there’s been nothing yet this year.
Until now: they’ve just announced their new promotion and it’s likely better than double points — and kicks in with your first stay.
Marriott’s ‘Leadership’ prefers the Hyatt Regency LAX over the half dozen Marriott properties in the area.
When a hotel program promotes that you can use points for any ‘standard room’ available on property, you think that means the most common room at the hotel. It doesn’t. It means the worst or lowest category room at the hotel.
And some hotels use this to prevent members from using their points. Hyatt has had real problems with this at some of its premier properties.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
