Tag Archives for hyatt.
Hyatt CEO Mark Hoplamazian demonstrated again in his quarterly earnings call that he doesn’t understand the value proposition of his loyalty program. His metrics for success do not tie to his program’s own value proposition. Yet he offers some hope.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Last year Hyatt ran double points April through June and double points for the last month and a half of the year. Those were the only bonus promotions for hotel stays Hyatt ran. Period. And there’s been nothing yet this year.
Until now: they’ve just announced their new promotion and it’s likely better than double points — and kicks in with your first stay.
Marriott’s ‘Leadership’ prefers the Hyatt Regency LAX over the half dozen Marriott properties in the area.
When a hotel program promotes that you can use points for any ‘standard room’ available on property, you think that means the most common room at the hotel. It doesn’t. It means the worst or lowest category room at the hotel.
And some hotels use this to prevent members from using their points. Hyatt has had real problems with this at some of its premier properties.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
At 11 p.m. on Wednesday high school students competing at the Kentucky Music Educators Association’s All-State Choir came out of their rooms at the Hyatt Regency Louisville to sing “The Star-Spangled Banner.”
The effect of the singers on each floor of the atrium hotel makes for powerful acoustics.
When confirmed suite upgrades were introduced they were awarded at the beginning of an elite year, expired after 12 months, but could be applied to future reservations after their expiration date as long as they were confirmed prior to expiration.
Then with the new CRM Hyatt implemented an unintended consequence was that suite upgrades expired 12 months after being awarded without the ability to apply them to future reservations.
Earlier this month Hyatt was pricing several hotels below their normal published cash and points award prices. Most of those deals are no longer available.
However several hotels are again charging less than they are ‘supposed to’ for cash and points.
Hyatt reached out to let me know that two hotels would move up in redemption category at 9:00 p.m. Central this evening, meaning that redemptions will cost more points.
I love that Hyatt is proactively sharing changes even when those changes affect just two properties. I don’t love that Hyatt is sharing that information only with me and not with all members, and that they’re sharing it the same day the change is going to go into effect.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
