Tag Archives for hyatt.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
At 11 p.m. on Wednesday high school students competing at the Kentucky Music Educators Association’s All-State Choir came out of their rooms at the Hyatt Regency Louisville to sing “The Star-Spangled Banner.”
The effect of the singers on each floor of the atrium hotel makes for powerful acoustics.
When confirmed suite upgrades were introduced they were awarded at the beginning of an elite year, expired after 12 months, but could be applied to future reservations after their expiration date as long as they were confirmed prior to expiration.
Then with the new CRM Hyatt implemented an unintended consequence was that suite upgrades expired 12 months after being awarded without the ability to apply them to future reservations.
Earlier this month Hyatt was pricing several hotels below their normal published cash and points award prices. Most of those deals are no longer available.
However several hotels are again charging less than they are ‘supposed to’ for cash and points.
Hyatt reached out to let me know that two hotels would move up in redemption category at 9:00 p.m. Central this evening, meaning that redemptions will cost more points.
I love that Hyatt is proactively sharing changes even when those changes affect just two properties. I don’t love that Hyatt is sharing that information only with me and not with all members, and that they’re sharing it the same day the change is going to go into effect.
Hyatt now counts free night awards towards elite status. But they’re doing more than that. They’re re-calculating 2017 status as though free nights counted last year, and they’re sending out emails to members who would have achieved a higher level of status or earned additional suites and points.
Two weeks ago Hyatt was pricing several hotels below their normal published cash and points award prices. Then at the beginning of the week more hotels were identified offering an unpublished award sale.
Now premium rooms and suites on sale, some standard reward nights and others cash and points.
When Hyatt hired Mark Vondrasek – formerly of Starwood – as Senior Vice President for loyalty and business platforms it was announced he would circumvent the CMO and report directly to the CEO. At the time I noted how unique that was.
Though Hyatt tried to dissuade me of the significance that their head of loyalty wouldn’t report to the Chief Marketing Officer the handwriting seemed to be there.
A week ago Hyatt was pricing several hotels below their normal published cash and points award prices. Most of those deals are no longer available.
However several hotels are again charging less than they are ‘supposed to’ for cash and points.
Hyatt is pricing several properties for less than the cash and points award chart says they should be. We’ll call this ‘an unadvertised sale’ and one I don’t expect to last for long.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
