hyatt

Tag Archives for hyatt.

Hyatt Faces New Class Action Lawsuit Over Resort Fee Fraud

Aug 22 2023

A new private lawsuit has been filed against Hyatt over resort fees. Consumer group Travelers United has filed a class action in Washington, D.C. against the chain. Especially highlighted in the complaint is the Grand Hyatt Washington and its ‘destination fee’.

Travelers United is suing under the District’s Consumer Protection Procedures Act requires businesses to sell products at their advertised prices. But Hyatt advertises prices for this hotel at rates consumers cannot pay, since the hotel adds on a fixed amount to its prices in the form of destination fees.

Continue Reading »

World Of Hyatt Member Charged $5,500 To Cancel An Award Stay When His Father Died

Aug 17 2023

He paid 63,000 points for a stay at The Grand Victoria Hotel in Lake Como. His father passed away, and the funeral conflicts with this stay. So he can’t go, and he’s been charged $5,500.

That’s how Hyatt’s (and Marriott’s) rule works. It’s also unacceptable. Most people assume that they’ll lose the points, not the cash, but that isn’t the rule!

Continue Reading »