hyatt

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Hyatt Faces New Class Action Lawsuit Over Resort Fee Fraud

by Gary Leff on August 22, 2023

Aug 22 2023

A new private lawsuit has been filed against Hyatt over resort fees. Consumer group Travelers United has filed a class action in Washington, D.C. against the chain. Especially highlighted in the complaint is the Grand Hyatt Washington and its ‘destination fee’.

Travelers United is suing under the District’s Consumer Protection Procedures Act requires businesses to sell products at their advertised prices. But Hyatt advertises prices for this hotel at rates consumers cannot pay, since the hotel adds on a fixed amount to its prices in the form of destination fees.

World Of Hyatt Member Charged $5,500 To Cancel An Award Stay When His Father Died

by Gary Leff on August 17, 2023

Aug 17 2023

He paid 63,000 points for a stay at The Grand Victoria Hotel in Lake Como. His father passed away, and the funeral conflicts with this stay. So he can’t go, and he’s been charged $5,500.

That’s how Hyatt’s (and Marriott’s) rule works. It’s also unacceptable. Most people assume that they’ll lose the points, not the cash, but that isn’t the rule!

Hyatt & MGM Break Up: Partnership Ends September 30, 2023

by Gary Leff on July 11, 2023

Jul 11 2023

Hyatt and MGM will end their relationship September 30, 2023. Hyatt members will no longer be able to redeem points for MGM stays after that date or match their status to MGM Rewards. Status matching is expected to end July 14.

Get 20% Back On Hyatt Award Stays At 3 Brands For The Rest Of Summer

by Gary Leff on July 11, 2023

Jul 11 2023

Hyatt consumer co-brand credit card customers can receive a 20% rebate on award nights for stays at 3 brands completed between July 11 and September 17, 2023: JdV by Hyatt; Destination by Hyatt; and The Unbound Collection.

Review: Hyatt Regency Austin, Staycation For July 4th Fireworks

by Gary Leff on July 9, 2023

Jul 09 2023

I spent the evening of the 4th of July at the Hyatt Regency Austin for the view of the fireworks over the lake, and it turned out to be a fantastic deal.

Tricky: Hyatt Hotel Adds ‘Historical Commitment Fee’ That Is Really A Resort Fee, Does Nothing Historical

by Gary Leff on May 9, 2023

May 09 2023

The Hyatt Centric Sacramento adds $17.43 per night for an “historical commitment fee.” This fee does not cover anything related to historic preservation. It’s just a resort fee, re-named, so that it sounds more reasonable and so they can charge Hyatt elite members who would otherwise be exempt from this fee.

Hyatts Playing Games: 4 Hotels That Don’t Allow You To Use Your Points For Free Nights

by Gary Leff on May 4, 2023

May 04 2023

Some hotels don’t want award guests. They might think they can sell all of their rooms not at their average rate but at a premium, at least some nights of the year. Or they may just have a negative view of program members – they like getting paid nights from these members, but not having to host them on points.

Here are four Hyatt hotels that currently do not let members spend their points for free nights when searching the chain’s website or mobile app.

WOW: Hyatt Acquires Mr. and Mrs. Smith Hotels With Over 1500 Luxury And Boutique Properties

by Gary Leff on April 28, 2023

Apr 28 2023

Hyatt is acquiring Mr. and Mrs. Smith the booking platform and collection of over 1500 independent hotels. While this is not a brand, and they do not manage or own hotels, in some sense this roughly doubles Hyatt’s footprint with high end properties around the world. The deal is expected to close this quarter.

Hyatt Agrees To Honor Original Details Of Promotion

by Gary Leff on April 15, 2023

Apr 15 2023

What qualifies as the ‘first stay’ during the promotion period matters since earning starts only with the second stay. If you had a long stay planned, indeed at one of the properties being extra-bonused, you might even want to mattress run a stay in advance of it to make that your second stay rather than your first.

But Hyatt quietly changed the date that first stays count…

Why I Hate Using Hyatt Free Nights

by Gary Leff on April 9, 2023

Apr 09 2023

There’s no question that Hyatt free nights are valuable, they’re free nights! But the rules around them make them exactly what I don’t want to use on the trips I could use them.