Tag Archives for inflight service.
I absolutely loved this discussion amongst flight attendants of ways they can go above and beyond in providing domestic first class service. It isn’t required of them. They aren’t going to be penalized for not doing it (or rewarded by their company foe going all-out). They just want to be proud of their performance, each and every day.
It sounds like they’re planning to address food and beverage deficiencies, though, in a really serious way. According to aviation watchdog JonNYC who has been sharing details on Twitter and on Bluesky, Delta is launching “pretty ambitious upgrades to several aspects of on board food and drink” along with servingware and service flow.
When I covered cuts in inflight service at the behest of its flight attendants union I pointed out all of the elements of hypocrisy and how this makes the American Airlines product worse.
In some sense American had no choice as a result of broader cultural issues we’re grappling with as we transition from the pandemic to endemic phase of dealing with Covid-19.
The American Airlines flight attendants union asked the airline to cut service levels for passengers because they don’t want to work because they’re concerned about the spread of Covid-19.
Needless to say, starting mid-next week, on your next American Airlines flight in back you may be thirsty. Plan accordingly.
They want single tray service in international business (and first) class and reduced beverage service in coach on all flights. And they say this is to keep flight attendants safe.
Maybe it wasn’t such a good idea to award incentives to employees for getting exemption from vaccination requirements.
Brady Byrnes, who is American’s Vice President of Inflight, explained at an internal meeting this week (a recording of which was reviewed by View From The Wing) that the carrier is prioritizing which flights get basic amenities.
The airline is surveying customers on what they’re going to need to offer in domestic first class based on customer expectations.
There won’t be any cocktails in coach on American Airlines, at least until 2022. And you can blame the Biden administration’s transportation mask mandate for that.
American Airlines has had catering issues they’ve blamed on pandemic unemployment and other supply chain disruptions. Their goal now, according to the airline’s managing director of onboard dining, is to have “at the very minimum enough water to go to everyone.”
The CARES Act and successor spending bills gave $79 billion from U.S. taxpayers to airlines. But American Airlines is blaming the laws for its inability to catering flights out of Dallas – Fort Worth with beverages and snacks.
At a recent employee question and answer session, a recording of which was reviewed by View From The Wing, a flight attendant asked CEO Doug Parker about catering problems in Dallas and Charlotte. Parker responded by blaming catering companies who have been unable to to hire employees.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
