Last month American Airlines blamed the CARES Act for lack of catering, especially on flights departing Dallas. Caterers, they said, couldn’t attract drivers with commercial licenses to bring food to planes because pandemic unemployment was too attractive.
Now American says they’ve got the situation at DFW airport under control. Jodi Spicer, the Managing Director who runs Onboard Dining for American, shared with flight attendants at a town hall last week (a recording of which was reviewed by View From The Wing, though:
On the supply chain side, our goal…is to have at least the bare minimum on board for you where you at least have a meal service to provide, if not then a snack basket, may not look exactly the same on every flight but you have it.
And in the back that you at least have something to hand out and either at the very minimum enough water to go to everyone. Now I know that sounds like a pretty short goal. Well, who couldn’t hit that goal? At the moment that’s been the challenge. But that’s our goal.
It’s not just drivers that are the issue, since Spicer blames supply chain issues as well – that the products served on board are varying by day and flight. It’s why they were giving out smaller Biscoff cookies.