Tag Archives for jetblue.
This announcement is incomplete from the perspective of the customer and should be viewed as capturing some momentum rather than risking a setback after JetBlue’s pilots pushed back on the deal.
Ultimately though this deal should make American Airlines more relevant in New York, which is good for competition – creating a more formidable opponent of Delta (JFK and LaGuardia) and United (Newark).
JetBlue flight attendant Kalina Collier reported on social media that she was being held hostage inside of Jamaica hotel. She had arrived on the island on January 28, and was supposed to be on a flight back February 1. First she had to take a Covid-19 test, which came back positive.
Collier took a second test, which came back negative, but a PCR test sent her to quarantine where she took to social media claiming she was kidnapped and held hostage. She’s been fired – and JetBlue’s CEO has even had to apologize to the government of Jamaica.
Pilots at JetBlue rejected an agreement with the airline that would have allowed them to move forward with their new American Airllines partnership. Ironically it’s probably JetBlue pilots who benefit most from this deal.
JetBlue will ban basic economy customers from bringing full-sized carry on bags on board, and will finally eliminate change fees on other ticket types, which their competitors did last summer.
Elites used to get waived change fees, but the airline says they aren’t contemplating any new elite benefits in exchange – what they do for members is already enough.
Christopher Elliott has naughty and nice list for travel companies during the pandemic. He sees some behaving as though “they think COVID-19 is a hoax.” That seems like an odd position to take considering their billions of dollars of losses. But what he’s saying is that airlines and hotel companies are making travel more comfortable or fun, that encourages travel, and that’s bad. And the self-styled consumer advocate glosses over a company that tried to steal customers’ money because they promise to make employees take vaccines.
JetBlue just introduced its new Mint (business class) seat, which will roll out on Airbus A321LRs that will begin flying to London this summer. Some A321neos will get the product, too, so it will eventually be available on certain domestic flights as well.
They’ve selected the Thompson Aero’s VantageSolo seat for their new business class Mint Suite. In addition there will be a row of two seats at the front of the plane they call the Mint Studio (reminiscent of Etihad’s Business Studio) featuring a larger screen, extra side table, and a guest seat so that passengers can dine together. JetBlue claims it will offer more space than any other US airline premium product, and the largest lie flat bed offered by a US airline.
By giving American strength in areas where they’re weak, we’re going to see a viable competitor:- especially against Delta and United in New York. Delta is the clear market leader in ‘actual New York’ and United is dominant at Newark. American-JetBlue together become a third competitor.
And with Alaska, American addresses its weakness in Northern California and the Pacific Northwest – and helps preserve Alaska as a strong competitor against Delta’s encroachment in Seattle.
American and JetBlue are giving up specific slots, agreeing to terminal and gate leases, and imposing restrictions on their own behavior.
Over the summer American Airlines and JetBlue announced a partnership focusing on New York and Boston. They said they would codeshare and offer reciprocal frequent flyer earning and redemption.
The deadline for the Department of Transportation to object to the deal passed without action in mid-November, and then crickets.
American Airlines has new partnerships coming online with JetBlue and Alaska Airlines. Normally we think of these sorts of partnerships as reducing competition, but there are two ways this will increase competition.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
