Tag Archives for sky club.
A Delta Sky Club worker at LAX is seeking class action status in a lawsuit claiming employees should be paid for time spent waiting in TSA screening before they can reach their workplace. But TSA screening is controlled by the government, not Delta (or Compass) so even California law makes treating federally-mandated security as paid work time likely.
Photos from Delta’s Sky Club in Atlanta Terminal F show a coffee dispenser/thermal server so grimy that “skip the coffee” feels like rational advice. Even if it’s just insulation foam in a non-food-contact cavity, it shouldn’t look like this in active service—and if seals fail, contamination risk gets real fast.
A toy dog was spotted walking the buffet line inside Delta’s brand-new Sky Club in Salt Lake City, even though airline policy requires pets to remain inside carriers at all times. Utah’s food code is even stricter: live animals are prohibited in food establishments. Yet staff made no inquiry about service-animal status and allowed the dog to roam directly in front of the hot buffet.
Some Delta flyers say Sky Club agents will call down to baggage services and have checked bags pulled from the carousel so they can skip baggage claim and relax in the lounge instead. It’s an unofficial courtesy, not a published perk — but frequent travelers report it works consistently at many airports.
Police body cam video has been releaed showing a passenger being removed from the Delta SKy Club at West Palm Beach airport. The customer kept insisting they were entitled to access, but the lounge disagreed and eventually called the cops.
One rumor about tipping just isn’t true, that when you pay for premium drinks with SkyMiles at a Delta Sky Club that the airline pockets the tip and doesn’t pass it onto the server.
Despite draconian rules that limit passenger access to its Sky Clubs, Delta still has problems with overcrowding in lounges and long lines to get in at some locations.
The first rule of any all you can eat buffet is that you can consume food while you’re there, but you can’t pack of extras and take it with you. Yet a Delta Sky Club member was spotted filling up plates of food, and packing himself several meals to go – mostly ribs, garlic chicken, associated sides and chocolate chip cookies.
Crowded lounges make airport lounges no longer enjoyable. If they aren’t an escape from the busy terminal, what’s the point? You can use the airline lounge for dedicated reservations agents when your flight delays, but otherwise give it a miss. And when there’s a long line to get in too, that’s even worse.
But the Delta Air Lines Sky Club in Atlanta on the T concourse took things to a new level with waits of up to 20 minutes to leave.
A year ago Delta Air Lines announced severe changes to its SkyMiles elite program and for access to its Sky Clubs. Employees are talking about bringing back planned changes.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
