Tag Archives for wifi.
American Airlines has fantastic inflight wifi on most of its planes, but there’s a portion of its fleet that lacks internet entirely and there are many planes where it’s unusable. There was a time when this made sense for technical reasons, because the flights these planes served were usually short, and because passengers weren’t as reliant on what’s become such a basic service.
Inflight internet on JetBlue is free. Delta Air Lines has made wifi free as long as you join the free SkyMiles program (this lets them market their credit card to you).
Southwest Airlines, whose bags fly free, is going the opposite direction with internet. In a change expected to be announced on Tuesday, they will be making it more expensive for passengers that have to take more than one flight to reach their destination.
Delta Air Lines is offering free inflight internet to elite SkyMiles members on many planes that are equipped with their fastest satellite wifi. Entering your SkyMiles number and password at DeltaWifi.com unlocks the service now where offered. This is part of the airline’s slow test to ensure they have enough bandwidth when usage goes up as a result of not charging for connectivity.
Before the pandemic American Airlines was prepared to announce free inflight wifi. They didn’t want to do it, but Delta was testing it and if Delta went forward they were going to match whatever Delta did. (Delta ultimately found that their Gogo systems weren’t robust enough for all the usage free wifi entails.)
American doesn’t offer free wifi, but it’s something they still think about.
Inflight internet isn’t nearly as challenging as it used to be, at least if you’re flying an airline that offers it, and that isn’t United. Even United is investing in upgrading inflight wifi finally.
Internet speeds could improve soon beyond anything currently offered, at least if Elon Musk delivers on his word and if airlines are open to the investment.
American Airlines now offers free inflight messaging on ViaSat-equipped aircraft using Facebook Messenger (and Messenger Kids). That means it’s offered on all American Airlines Boeing 737’s (including 737 MAXs), Airbus A321s, and legacy American A319s.
Legacy US Airways A319s and Airbus A320s have Gogo internet and are not included. Widebody planes with Panasonic internet are not included.
American has an amusing commercial about how much we’ve come to rely on inflight wifi. And American does a great job with domestic wifi, as Delta does and United does not. In fact the major reason I’ve continued to fly American Airlines is because United’s connectivity is so poor (and because Delta’s route network doesn’t work super well for me in Austin).
This new ad could have just as easily been made by Delta, and there it would have been even more persuasive.
American Airlines has done a great job adding fast internet across their fleet. Connectivity – and thus inflight productivity – is a great reason to choose American (or Delta) over competitors.
There are, however, a few challenges, including the ‘dark’ legacy US Airways 757s and poor-performing international wifi from Panasonic.
A week ago I covered a rumor that American Airlines is considering offering free inflight wifi. Now with additional confirmation from well-placed company sources I can report that the airline expects to offer onboard internet for free.
Delta is moving to offer free inflight internet, matching JetBlue, and American has been explicit that an industry move in this direction could force them to do the same.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
