A mother and two daughters were returning from Thailand, after the two younger women had gotten weight loss surgery. They booked business class home to New Zealand but were refused the seats they’d booked because of their size. They’re complaining that they were humiliated and discriminated against.
“We were utterly humiliated in front of all the other passengers. We went up to business class check-in and the member of staff on the desk looked at us and said ‘sorry you can’t’.
“The next thing, there were about five members of staff all around talking in their native language, shaking their heads and looking at us as if we’d committed a crime.
“A staff member then came forward and started saying ‘no, you’re too big, you’re too big’.
“She then pulled out a measuring tape and wrapped it around my daughter Renell, moving her arms outstretched, before trying to do the same to me and Tere.
“At this point, I broke down in tears.
Bangkok Suvarnabhumi Airport
The three women were downgraded to economy for the 11 hour flight. They were offered a NZ$1250 partial refund on their NZ$2650 tickets. After pushing further, the airline also gave them a NZ$450 credit. The travel agency they used to book the tickets, however, came through with a full refund.
Business class seats on Thai Airways Boeing 787-9 aircraft can’t accommodate passengers with greater than a 56 inch waist (and also can’t accommodate lap infants). The seat belts contain airbags and a seat belt extender can’t be used (without misaligning the air bag).
(HT: Loyalty Lobby)