United Airlines Wants Flight Attendants To Provide More Personal Service To Top Elites

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Such a contrast from AA…I’ve come across legacy AA FAs that make a big deal about being an EXP. I’ve also come across the new/young FAs who I know personally… they comment “well there are 8 EXPs on this flight, you’re just not a big deal.”

  2. Love how Mr Leff repeatedly plagiarizes multiple authors’ work in these round-ups. Restate the headline of one of the stories and slap your name on all of them. 90% of what you write is trash, take credit for the work of others!

  3. Ask Dr. David Dao how he feels about the excellent passenger service United Airlines showed him as they were dragging him down the aisle of the aircraft and then throwing him off. Sadly, United Airlines management and customer service has been and continues to be a joke for all involved.

  4. I’ve been a 1K for years including last year and this year, during the pandemic. You want to keep my business? Stay out of politics and focus on your core business. These are complex issues. Chosing sides only serves to alienate a sizable portion of your customer base, many of whom have legitimate concerns.

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