A 13 year old in and airport for the first time and flying for the first time as an unaccompanied minor was denied boarding on United.
The Albany – Washington Dulles flight couldn’t accommodate all of its passengers due to weight and balance issues. And United says the gate agent didn’t know they were bumping an unaccompanied minor.
The boy texted with his older brother, who has been his guardian since their father passed away last year.
Except they did. And a family member drove from Virginia to Albany to pick the boy up because they didn’t trust the airline to look after him.
United is reportedly refunding the flight, along with the unaccompanied minor fee, and paying the travel expenses for the trip from Virginia to Upstate New York.
(HT: The Winglet)