News and notes from around the interweb:
- United Airlines tells flight attendants how to make flying a positive experience for customers e.g. recognize elite status, use customer names, highlight customer milestones and special occasions.
- Thanks to Western sanctions, Aeroflot can’t stream inflight entertainment. They’re telling passengers to
reflect on the devastation wrought by Putin’s warsit there silently in order to “take stock of the year” instead.Aeroflot has told passengers to read a book or try some meditation after pulling its inflight movie and television streaming services due to Western sanctions.
Taking to its Telegram social media page, the airline suggested that rather than watching inflight entertainment, passengers could instead take “take stock of the year” and perhaps make a wish list or write plans for the new year ahead.
- Alaska Airlines elite status fast track for California-based members flying cross-country flights (HT: One Mile at a Time)
- El Al revamping Matmid frequent flyer program effective September 1
- 30% off Turkish Miles & Smiles redemptions to and from 100 cities (not including any U.S. cities) booked December 5 – 25, 2022 for travel through May 31, 2023.
- Credit cards as a legacy system
I haven’t set foot aboard a UA aircraft since 2010
@ CHRIS
How rude!!
Many years ago, United used to do that for their Elite passengers. Guess they ditched it as a cost saving measure. Did someone actually come up with the idea that customers are important?
I do get the occasional acknowledgement on UA while sitting in Y that I’m a 1K, usually in conjunction with snack provision. It usually has to do with flight length on mainline, the longer the flight, the better the chance that the FAs give some kind of acknowledgement. It’s rare for me to get any acknowledgement on an RJ.
I have actually seen quite a difference in UA FAs recognizing customers (1K here). When upgrades didnt happen and sitting in economy class, the FA were proactively providing drinks (plural), offering doubles ofachohol and food. Small gestures from the FA, but made the flight experience much better .
The use of names is not good service. It is a bit creepy.
I wonder when the last Aeroflot flight will happen… It’ll be trains with steam locomotives for the next 50+ years, since nobody will ever again extend the Soviets credit to buy any planes, after their theft of $10bn++ of leased planes earlier this year.