United To Flight Attendants: Here’s How To Make Flying Actually Good For Passengers [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Many years ago, United used to do that for their Elite passengers. Guess they ditched it as a cost saving measure. Did someone actually come up with the idea that customers are important?

  2. I do get the occasional acknowledgement on UA while sitting in Y that I’m a 1K, usually in conjunction with snack provision. It usually has to do with flight length on mainline, the longer the flight, the better the chance that the FAs give some kind of acknowledgement. It’s rare for me to get any acknowledgement on an RJ.

  3. I have actually seen quite a difference in UA FAs recognizing customers (1K here). When upgrades didnt happen and sitting in economy class, the FA were proactively providing drinks (plural), offering doubles ofachohol and food. Small gestures from the FA, but made the flight experience much better .

  4. I wonder when the last Aeroflot flight will happen… It’ll be trains with steam locomotives for the next 50+ years, since nobody will ever again extend the Soviets credit to buy any planes, after their theft of $10bn++ of leased planes earlier this year.

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