United’s flight attendants union says that 91% of cabin crew feel unvalued at the airline and that 99% feel their issues go unresolved. The answer, according to the AFA-CWA union, is to hire more flight attendants.
Even before the pandemic United cut flight attendant staffing in business class. They replaced proper plating of meals in the galley by a flight attendant with less attractive pre-plated meals.
The union wants staffing levels restored, and to pressure the airline as part of slow-moving contract negotiations they’re asking flight attendants to report their own poor service.
- Normally the union would defend the service their members offer!
- Now, though, they believe it’s strategically useful to collect examples of poor service
- Since the argument is that poor service stems not from underperforming crew, but from staffing cutbacks
The union is asking crew to file ‘marginal service reports’,
[W]e encourage you to provide specific information on the marginal service conditions that exist. Using the Reports & Forms section of our MEC website, file a Marginal Service Report which will provide the MEC Officers with specific information that can be used in our discussions with management as we continue to advocate for change to the Established Staffing Guidelines in light of the increased service levels on our flights.
Therefore, it is important for crew members to provide detailed, specific information on how the staffing and recent increased service changes have adversely impacted passenger safety and service.
There’s no question that staffing levels matter. United needs both more and happier employees, which seemed to be the direction they were heading overall under former CEO Oscar Munoz.
I do worry though that to the extent poor service becomes the means by which more employees get hired an incentive is created to encourage poor service.
(HT: Live and Let’s Fly)