Last week I wrote about the games Hyatt Regency Aruba was playing to avoid offering award nights.
They made it nearly impossible to spend Hyatt points, assigning only 22 out of their 357 rooms as potentially eligible for redemption.
When questioned, Hyatt told me the property was not in violation of the chain’s terms in doing this but they would try to work with Aruba management to loosen things up. Hyatt actually owns this hotel but like the Andaz Maui that hasn’t seemed to help members.
Hyatt Regency Aruba, credit: Hyatt
Fortunately there does appear to have been some persuasion applied with the property as Hyatt Regency Aruba now makes rooms available to World of Hyatt members on points.
Whereas a week ago there were generally no award nights available during low season when this category 6 property was pricing in the $200s, you can now use points when it’s far more expensive.
That’s because they’ve assigned both the base 22 rooms designated “QUEN” (2 queen beds no view) as well as the “1VWK” (1 king garden view) as eligible for redemption. (King Garden View had previously been eligible for redemption at this hotel.)
I still maintain that a standard room which is what we’re supposed to be able to use points for isn’t the “lowest room type a hotel can concoct” but rather than typical room on the property. And the hotel alleges that all of its standard rooms have stunning views.
[…] playing such games and it appears Hyatt’s corporate powers-that-be inserted themselves to bring the property back to reality. Don’t forget the other games Hyatt properties play to make redeeming points difficult, like […]