A passenger flying United from Chicago O’Hare to Newark on United got into an argument with staff
over the definition of ‘is’ about whether their purse fit in the bag sizer as a personal item. Even though it clearly fits.
The first employee says it doesn’t fit even while the bag is inside the sizer. In the continuation of the video (click at the right inside the video below) a second staff member declares “you can’t force it down.” (That’s not actually a rule.)
United has bag sizers to test whether your personal item is no more than “9 inches x 10 inches x 17 inches (22 cm x 25 cm x 43 cm)”. If it fits you must acquit.
The second staff member then relents, “Why wasn’t that in there before? That’s fine.”
Nonetheless, the passenger approached this wrong. They’re debating an employee at a baggage sizer that isn’t beside the boarding gate. Just thank them for their time and walk away. The only people who matters when it comes to bringing the bag onboard are the agents actually working the flight.
(HT: Jeffrey Preis)