What Happens To Loyalty Executives Who Devalue Frequent Flyer Programs

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. “Even Lufthansa’s own employee ‘reporter’ doesn’t wear a mask to the airport when he flies. Sad.”

    Isn’t this a little over the top? He’s giving an interview for crisakes.

  2. @Robert — I would note that the Lufthansa reporter does put on a mask when he arrives at the airport. I would also note that mask wearing is FAR more relaxed in Europe than it is in the USA right now. Many cities seem completely normal and masks are uncommon. It’s hard for many urban Americans to understand this, but that’s what life will be like in the USA before the end of July, too. We won’t be wearing masks “forever” (especially since many epidemiologists, including those at WHO, say we shouldn’t bother).

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