American Airlines CEO Doug Parker told employees at an internal question and answer session this week that historically they’ve started each day with an average of 35 aircraft out of service, but recently they’ve been starting out with 65 planes out of service thanks as a result of conflict with the carrier’s mechanics.
Later on he talked about how the airline’s operation is taking a toll on airport staff. I like that in Charlotte employees have come up with their own gallows humor about it, handing out trophies for mandatory overtime. Parker explains,
I was in Charlotte yesterday, people are getting awfully tired because we’re having, it’s one thing to have a storm came in here’s mandatory overtime, it’s another thing to have every day asking people – it’s not asking, it’s mandatory overtime – the people in Charlotte in a perverse attempt at good humor have created the Mando Cup, they walk around with a trophy for people… sharing with each other that they understand how tough it is and what we’re doing to the team but that’s the way in airports that we end up dealing with the difficult operation.
More staff are working more hours to deal with problem resolution during irregular operations.