Monthly Archives

Monthly Archives for September 2015.

Should Employees Be Upgraded Before Elite Passengers?

Sep 05 2015

Reader Jason asks, “You’ve long supported [American]’s no-complimentary-upgrade policy for lower elites. You’ve said this policy keeps the [first class] cabin emptier for top elites. But on my last two AA flights the [first class] cabin was completely full — and occupied largely by non-revs.”

I don’t think that’s the reason I’ve said I like American’s policy… but let’s talk about employee upgrades, and unlimited complimentary elite upgrades.

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How to Secure Award Tickets When Transferring Points Takes Time

Sep 05 2015

Reader Jesse asks for a Starwood points strategy: “I understand that many airlines release more award seats close to the dates. Well, I am ready to transfer up to 200k SPG points to make first class award seat dreams come true. But I heard SPG takes up to 2 weeks to transfer points. How would you know which airline program to transfer the miles to so they would get there in time?”

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US Airways A319s Will Be Getting New Seats, Extra Legroom Starting Next Month

Sep 04 2015

With the process of draining down the US Airways schedule, looking towards having only American Airlines flights starting October 17, there’s going to be some confusion over whose aircraft are you flying.

That’s relevant because American and US Airways aircraft have different interiors — different number of first class seats, different seats, seat power, and legroom. That’s about to start changing.

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Why We’ll Miss US Airways, and Why The Airline Plus “Hang Up Call Back” Were the Two Greatest Things In Travel

Sep 04 2015

Yesterday I helped a work colleague with a cancelled flight. Their US Airways travel was cancelled, and leading up to the Labor Day weekend most options were sold out. US Airways said they couldn’t re-accommodate until this afternoon which meant missing an important family event. They said nothing was available on other airlines, either, and that they could only rebook on US Airways or American in any case.

What do you do under those circumstances? Hang Up, Call Back: The Four Most Important Words in Travel, and Maybe Even in Life

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