Monthly Archives

Monthly Archives for April 2016.

How Airlines are Destroying Customer Loyalty, and Why That’s Bad Business

Apr 21 2016

Miles are still an amazing means to get premium cabin travel without spending a lot of money.

Redeemable miles are no longer a reason to choose to fly one airline over another. And if you’re going to earn elite status from your flying anyway, that’s great, and you should try to put yourself over the top of the next-higher tier you’d make naturally anyway.

But the airlines are diving head first into destroying their success using frequent flyer programs to turn a commodity product (a seat that gets you from A to B) into a differentiated one. By offering revenue-based programs for earning and potentially burning, they offer mere discounts to customers who had been the least price sensitive. By limiting benefits they give those customers who would spend more and never consider another airline little reason to do so.

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Donald Trump’s Plane is Illegal

Apr 20 2016

Donald Trump may want to build a wall, and make Mexico pay for it, but the wall won’t keep illegal aircraft out of U.S. airspace. In fact, Trump’s own Cessna has gone illegal.

An insurance company could refuse to pay out claims in the event of an incident with his plane, and he could be subject to “a civil penalty of up to $27,500, a criminal fine of up to $250,000 and imprisonment for up to three years”

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Selena Gomez Banned From China!

Apr 19 2016

I get nervous standing in line for immigration in many countries, even though I’ve never gotten a second look anywhere I’ve gone. I always wonder whether I’ll get denied entry, either for no real reason at all or perhaps for something I’ve written about the country I’m visiting.

And I’ve actually done things … like taking photos on the tarmac in countries where that’s frowned upon, or used my cell phone (in airplane mode) on a Chinese airline. Or because I posted about an immigration form..

Apparently Selena Gomez isn’t quite as lucky as I am.

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Marriott’s New Late Checkout Benefit is Bogus, Reinforces Member Fears in Starwood Takeover

Apr 19 2016

When Marriott announced they were buying Starwood, the news was met with great consternation among Starwood’s frequent guests. That’s because Marriott – the larger program – isn’t known for treating elites especially well despite having the toughest top tier to earn among the major programs (Platinum requires 75 nights).

So it was pretty exciting when Marriott announced this morning that they were rolling out new benefits similar to Starwood offerings. The biggest new benefit was guaranteed late check-out for Golds and Platinums, but it looks like they’re really just playing marketing games.

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American Express Membership Rewards Gets More Valuable With Etihad as New Transfer Partner

Apr 19 2016

American Express Membership Rewards announced the addition of a new points transfer partner today: Etihad Guest. Transfers to Etihad are already live.

In fact, Membership Rewards is now a transfer partner of Etihad across many international markets such as Australia, Canada, and the UK.

American Express joins Citi ThankYou Rewards in offering transfers to Etihad, and Etihad is already one of my favorite Citi partners.

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