Monthly Archives

Monthly Archives for April 2016.

After Blowback, Marriott Guarantees Elite 4pm Late Checkout

Apr 22 2016

Marriott has once again clarified their new late checkout benefit for Gold and Platinum elite members, this time seemingly making it a real guarantee.

On Tuesday Marriott Rewards announced three new benefits similar to offerings of Starwood Preferred Guest. However the devil was in the details. Marriott quickly clarified that guaranteed late checkout wasn’t guaranteed after all.

I have to give them credit for recognizing quickly that this was a problem and doing something about it because Marriott has once again clarified the late checkout benefit.

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American In the Middle of Negotiating a New Credit Card Deal, Which Bank Will Win?

Apr 22 2016

Scott Kirby reported that they’re already “in the middle of” negotiations for a new credit card deal. Their current deal runs through 2018. Since they signed that 5 year deal, Delta, United, and Southwest have all re-upped theirs.

Every quarter (for instance here and here) Scott Kirby laments that competitors are seeing year-over-year increased revenue from the renewals of credit card deals, while there’s no material year-over-year “lift” from a more recent renewal for American.

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New TV Commercial Totally Undersells Chase Freedom Unlimited Card, Misses Most Lucrative Strategy in Points

Apr 22 2016

Chase has released its first tv commercial for the new Chase Freedom Unlimited Card. It’s a fantastic card, and a really good commercial, but they’re totally underselling it.

It’s a clever attention-getting card, and attention-getting ad, but they pitch it simply as ‘unlimited 1.5% cash back on everything you buy’.

Getting the most value out of the product — 90% more — takes an extra step.

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United Taking Away Benefits in the Second Half of the Year to Get You to Pay More

Apr 21 2016

On United’s first quarter earnings call this morning they re-iterated a plan to roll out basic economy fares in the second half of 2016.

This isn’t about offering you lower fares. United already matches the low fares in the market. Basic economy is a way of moving some passengers who buy those fares today to buy more expensive fares instead.

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Man Gives Up Seat So Family Can Sit Together, Family Sells the Seat. Would You Be Outraged?

Apr 21 2016

Reader Adam P. paid $69 for an extra legroom economy seat. He researched the seat and chose the specific one intentionally. It’s a widebody aircraft, and an aisle seat in the middle section.

Onboard he encountered a family that was separated. He agreed to change seats. She then took $100 from another passenger to give up that seat, and sit farther from her family.

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