Monthly Archives for August 2018.
While American Airlines prepares to remove seat back video screens from their domestic fleet, Delta has added the screens now to 600 planes.
According to Delta’s Senior Vice President and Chief Marketing Officer Tim Mapes, “We continue to invest in seat-back screens, because customers continue to tell us they’re important.”
Which one is right?
A TSA official gave a deposition stating they do “not perform intelligence collection on passengers at airports.” So add giving false testimony to the litany of behaviors we let slide at TSA.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Don’t put your most important items such as money and passports in the overhead bin if you can avoid it. Not every seat allows bags at your feet, but computers should go there at least during flight and check that everything is in place immediately once it’s been out of your sight.
TSA screeners steal from passengers at checkpoints. Baggage handlers steal from checked bags. oneworld’s head of finance allegedly stole $2.2 million. And a former Miss USA stole noise cancelling headphones. So why not passengers stealing from each others’ carry on bags?
Marriott’s new loyalty program has launched, but as of this writing they’re still working through the IT. They told us to expect things to be down throughout Saturday. If things work on Sunday I’ll be impressed.
Compared to what might have happened I still think that the new Marriott program is about the best we could possibly have hoped for or expected. It’s stapling some version of the Starwood elite program onto some version of the Marriott redemption program (‘the best of both worlds’) along with some devaluation of each.
Chase points are one of my favorite currencies, and their transfer partner Korean Air SkyPass is one of my favorite frequent flyer programs.
Chase points will only transfer to Korean through August 24. So I have to decide how many points I want to transfer before the clock strikes midnight and I turn into a pumpkin.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
We’re just over a month away from when American Airlines will cut over to a single flight attendant scheduling system. They’ll no longer have to keep former US Airways crews separate from legacy American crews. And this will allow the airline to schedule their planes more efficiently — driven more by passenger demand than contractual obligations to different flight attendant groups.
At the same time they’re imposing a new discipline system on flight attendants to ensure they show up for work.
Southwest Airlines is apparently going to vary the price of Early Bird check-in by route instead of charging a flat $15. Some routes will go up to $25 starting August 29th, and this will be based on two things: the length of the route (so how much getting a more desirable seat is likely to matter to you) and demand for Early Bird Check-in on the route (how many people are already buying it).
This isn’t as big a deal as it seems, especially if you know how to play Southwest Airlines boarding strategically.
There is something to standing behind the fares that you offer. There’s something to treating consumers at least on equal footing with large corporations. That’s not how airlines usually behave and when they do they deserve admiration and respect. Today that’s Hong Kong Airlines.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
