Monthly Archives for November 2018.
Right before Thanksgiving an American Airlines flight from Washington DC to Los Angeles had to divert when a husband and wife wouldn’t stop fighting. A flight attendant separated them, moving the husband to the back of the aircraft. However his wife followed and things escalated. I figured the guy must’ve said the wrong thing about his mother-in-law.
Now it seems another couple fought on board an American Airlines flight on Wednesday and caused the pilot to divert.
United announced that international premium economy will go on sale on Monday for certain flights starting March 30, 2019 and that it will expand to 21 routes by the end of May.
That makes the question of how upgrades are going to be handled most urgent. Here’s what they have to say.
Donald Trump used to own a whole airline. He purchased the Eastern Shuttle in 1989 and renamed it the Trump Shuttle. He lost $100 million on the deal, and also lost big in a takeover attempt of American Airlines the same year. The Trump Shuttle is now the American Airlines shuttle.
Trump does still own a Boeing 757 (as well as a Cessna). He acquired the jet in 2011.
Santa mistakenly e-mails one of the naughty kids on his list the entire database of naughty children. Armed with this information, the children convene the International Naughty Kids Summit “to tackle the threat of empty stockings.”
The passenger sharing the story, who describes herself as a loyal Delta customer and who was seated behind the woman in what was supposed to be Oscar Munoz’s seat, says this may have converted her into a lifelong United customer. And that, by the way, is how you win business — authentically, one customer at a time.
f you’ve been a legacy Starwood guest, Marriott’s systems likely disclosed much of your personal information to hackers. Marriott announced that the Starwood reservation database was breached. They learned about the ongoing breach in September which they say had been occurring since 2014.
They are reporting access to about 500 million guest records, most including information like email addresses and passport numbers and some including credit card details as well.
It’s been a year since Air France started service under the ‘Joon’ brand. There are various reports that Air France is either considering killing Joon, or has already made a decision to do so. Getting rid of it could reduce complexity and serve as a bargaining chip with the carrier’s pilots.
Pretending that it’s really a different brand for millennials was just silly. It was created by consultants who think millennial means “no money, doesn’t care about comfort, and is into marketing buzz.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
I was the first person to report over the summer that Chase would be expanding their 5/24 rule. Chase doesn’t approve most applicants for their cards who have opened 5 or more new credit card accounts in the previous 24 months. This is too blunt of an instrument.
American Airlines is introducing their premium Airbus A321T service to Los Angeles – Boston twice a day starting April 2.
The plane offers a first class cabin with seats similar to their Boeing 777-300ER business class, in a 1-1 configuration meaning that every seat is both a window and an aisle seat. Customers in business class get a flat bed, in a 2-2 configuration.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
