Monthly Archives for September 2020.
During the campaign the challenger will traditionally put together a transition team to work on personnel and policy issues, preparing to hit the ground running if they become President. That doesn’t wait until the election. And that team goes looking for ideas and priorities for issue areas and departments.
One new report is likely a source of many of these ideas for Transportation.
Southwest Airlines is offering a 20% discount on Rapid Rewards points redemptions when you book by September 17 (Thursday) for travel through October 31, 2020 with promo code SAVE20NOW. This makes your Rapid Rewards points go farther, worth more.
So if you even think you might want to travel in the next six weeks, Southwest is a great choice and booking with points is better (for those not chasing status or a companion pass) than booking with cash.
At the beginning of the month a passenger handed a flight attendant ‘the worst note ever’. It was so bad – calling the crewmember “a glorified MAID” a “mask nazi” who should be “cleaning motel rooms for $2 tips and meth” and that her life is “a waste.” – that American Airlines suspended the customer’s flying privileges.
Now, if two data points are enough to make a trend, you’re going to be hearing a lot about another customer note given to flight attendant Ariel Ladner on board American Airlines from Tampa to Dallas Monday afternoon.
Last month Southwest kicked an autistic three year old off a flight for not wearing a mask. And then a week later JetBlue kicked a two year old off. Now Southwest has joined the two year old club, kicking a woman and her two year old son off a Fort Myers – Chicago flight on Saturday. The boy was “snacking prior to takeoff and wasn’t wearing his mask.”
This is a plan not just to fly less, but to offer less. Flight attendants are unhappy because it means each one working international and premium domestic flights will be working more during each trip, without being paid more.
During the month of October American Airlines will re-open 7 more Admirals Clubs expanding beyond hub locations, They’re also bringing back cheese cubes, avocado toast, and guacamole and chips.
Delta and United are raising money in private markets against their loyalty programs. American Airlines is using its AAdvantage program to securitize a subsidized government CARES Act loan. These moves underscore that the frequent flyer programs remain one of the most attractive assets held by airlines, even during the pandemic.
Raising money on the programs though means disclosing much more information than they’re using to offering.
Singapore Airlines isn’t selling international first class anymore on most routes, at all, for the next year. What’s going on? And what does it mean for the future of first class?
I’ve been overall a pessimist about business travel, but Southwest’s CEO takes it too far, arguing that he “wouldn’t be surprised to see business travel languish for a decade before it gets back to 2019 levels.”
Sure, he’s signaling that with their relatively strong balance sheet and largely domestic travel exposure they’re better-positioned than rivals to withstand a long travel recession. But we’re already starting to see cracks in the ‘indefinite work from home’ model.
With India rounding towards 5 million lab-confirmed cases of Covid-19, hundreds of millions of cases based on antibody testing and where lockdown may have increased virus spread, and most foreign nationals banned from entering the country, the government has chosen an odd time to care about the scourge of… inflight photography.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
