Monthly Archives for July 2022.
Siri called the wrong phone number when a passenger tried to reach Delta. And it wasn’t just a wrong number, it was a scam number for someone impersonating Delta. They trusted it because they trusted Siri – and it cost them a fee.
This reinforces my priors that digital assistants don’t add as much value as people addicted to them think they do.
My overall Hyatt Regency Sydney review is that everyone was friendly, and service was fine. It’s in a good location, with small rooms, but the ability to upgrade to a suite here was a real advantage. Sadly the club lounge was still closed.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
I wouldn’t mind being targeted as a business traveler, the ads might be relevant and advertisers know I’m likely a good customer. (Well, maybe I’m not..) Airlines could target offers to heavy travel app users and a more granular version would let United make offers to heavy users of the American Airlines app, Marriott to make offers to users of the Hilton app, and this could be the future of status match.
Listen to pilots talk publicly, posturing in contract negotiations, it’s a grueling career that no one should want. Privately, though, many realize that being entrusted with $100 million machines and flying them around for a living is a pretty great gig. Many also build side businesses in their time off (insurance is a common one).
Picketing by pilots is a bad look, though. Pilots do not realize how they come across. They simply aren’t successful marketing themselves as the exploited worker class.
Singapore Airlines doesn’t just fly to Singapore. They have two routes that operate between the U.S. and Europe (offering continuing service to Singapore, but you can use these flights to travel on a top-notch carrier just to Europe if you wish)
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
There’s one place to look if you want to use American AAdvantage, Alaska Airlines Mileage Plan, or British Airways Executive Club points to Europe. (If you’re using miles from Cathay Pacific’s Asia Miles, you’ll actually pay lower fuel surcharges for those British Airways awards.) That place is Iberia which is very good about releasing two business class award seats from 6 U.S. cities when booking six months or more in advance.
It’s a mess, but a mess that can be fixed with money. As a result if American somehow doesn’t fix it, it’s a huge failure of management. So it’s also a test of the new management team whose orders are normally to not spend a dollar more than they need to.
One hundred people at a time can see personalized flight information – addressed to them – on the same flight information board. That’s Delta’s first ‘parallel reality’ monitor in Detroit in partnership with Misapplied Sciences, first teased at the Computer Electronics Show in 2020 but with rollout delayed to this past week by the pandemic.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
