13 Reasons American Airlines Falls Short Today – And How They Can Dominate Tomorrow

Jul 14 2024

What they lack is – in some sense – fixable by a management who sweats the small stuff to deliver an outstanding customer experience and who articulates a vision that aligns employees with a shared goal to deliver on that experience.

There are (13) things that I believe about American Airlines, from customer experience to business strategy, and they help explain both the outsized potential of this airline to be great and the decisions holding them back.

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19 Things I Love About The Capital One Venture X Card

Jul 14 2024

There’s no question that Capital One Venture X Rewards Credit Card is the most exciting premium rewards card of the last couple of years. It has a huge up front bonus offer, strong points-earning, airport lounge access and a host of premium benefits.

Here are the 19 things I’m loving about the Capital One Venture X Rewards Credit Card.

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Couple’s Awful Seat Trick Leaves Passenger Trapped: How To Always Get Extra Space Flying Economy

Jul 14 2024

A woman found herself in the middle of somebody else’s travel hack. She was assigned a middle seat on her flight, between a couple who had booked the aisle and window seat in the same row.

They didn’t offer to trade. So the woman was stuck sitting between a couple – and they talked to each other throughout the flight, and passed food and drinks back and forth. They did this over the middle seat passenger’s laptop.

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“Shut Up and Listen!” Spirit Airlines Gate Agents Break Down Amidst Massive Delay Chaos, Declare “We’re Frustrated As Hell!”

Jul 13 2024

This is a flight departing from California but it could be any – or every – Spirit Airlines flight as a an agent for the airline announces, “Everybody’s attention right now! Right now! Alright, now, [do you all] wanna get on this flight or not?”

She continues her rant to passengers waiting for their flight to Las Vegas, “everyone’s gonna shut up and we’re gonna say this once, and we’ll only gonna say this again ’cause we’re frustrated as hell!” Maybe she’s referring to the flight delay or maybe she’s referring to all of the airline’s fees. Either way, the crowd erupts!

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I’ll Be Speaking At Zorkfest In Las Vegas In November, If You’d Like To Join In

Jul 13 2024

November 1 – 3 is this year’s ZorkFest in Las Vegas. I spoke there last year and had a great time. It was in Reno, so a bit less convenient, but still a beautiful setting (and sessions were held in what was once the suite were a certain person who later became President would first interact with a porn star who later became a household name).

This year’s event will be far less notorious, but certainly classic Vegas – hosted at the Horseshoe which was the original MGM Grand.

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Chaos Inside American Airlines Evacuation: Passengers Refuse to Leave, Argue with Crew During Fire

Jul 13 2024

Video from inside the cabin shows a flight attendant yelling at passengers not to take their carry-on bags, and even arguing with a passenger over whether or not he needed to go at all. Passengers can be seen remaining seated. Overhead bins are open. And you can even see people still reaching in to grab their bags, even as they’re being told not to – and to get off the plane! This is literally insane.

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