If you’re a Delta frequent flyer you know how hard it is to get customer service. It’s taking the airline hours to answer phone calls even for their Diamond SkyMiles members, and months after they promised they had the issue under control.
Delta is a ‘full service’ carrier and things can be even worse with the ultra low cost set. A woman who was flying UK holiday airline Jet2 in 2017 sought help on twitter to see if she could sit with her friends on a flight. She heard back from them this weekend.
The woman heard from Jet2. They apologized for being slow to reply but they’ve “been experiencing extremely high volumes of messages” and asked if she still needed help with her seats?
For those who care – yes we did all sit together on the flight 🤭
— megan (@megharvx) October 16, 2021
At least it wasn’t an emergency, and the group managed to fly together without twitter’s help. That’s more than I can say for the Amtrak social media team’s responsiveness.