The Ethiopian Airlines lounge at the carrier’s home airport in Addis Ababa has some basic rules. You cannot bring outside food in the lounge (for cleanliness) and you cannot take food out of the lounge (for cost). Don’t put your feet up on the furniture and – sadly this needs to be said – don’t lie down on the floor.
What’s unique is that they’ll penalize your frequent flyer account for breaking these rules, as reported by Sean Mendis.
- 2000 miles for a first offense
- 5000 miles for a second offense
- Dropping your elite status down to Silver for 6 months as a third offense. (At the silver level, lounge access is limited to travel on Ethiopian, and only to accessing the ShebaMiles Silver Lounge in Addis Ababa.)
I’m not sure if the first two count as penalties, or redemption prices, though – this reads to me like an award chart.
— Sean Mendis (@SeanMendis) December 18, 2021
It’s not entirely uncommon to post important guidelines in a lounge. For instance, this was in the Lahore, Pakistan CIP lounge:
And warning and penalizing customers is nothing new. British Airways for years has had a yellow card program. And Aeroflot will revoke elite status from customers and journalists who criticize them.
But this is the only mileage redemption chart I’m aware of for infractions: redeem 2000 miles to lay down on the floor of the lounge or rest your feet on the table. They can only do this with Sheba Miles members, of course. If you’re going to behave poorly or break custom in an Ethiopian Airlines lounge, then, be sure you’re crediting your flight to a partner airline frequent flyer program.
Are the penalties here steep enough?