British Airways started giving out ‘yellow card’ warnings to unruly customers at least as far back as 1998 but they got a bunch of attention again with BA’s introduction of these warnings for ‘ground rage’ in the fall of 2002. Apparently they believed they had a problem of customers losing their stuff even before they board.
British Airways has become the first airline to bring in soccer-style yellow cards for “ground rage” passengers.
The final warning cards were already in force on BA planes for “air rage.”
Now the airline has announced that cards will be shown to any traveller who is disruptive or abusive towards a member of its ground staff.
The yellow card will warn passengers that if they do not moderate their behaviour then police will be called or passengers may be refused travel.
Nonetheless, I had never actually seen one.
SchrottFly relays having received one for insisting on a supervisor when the British Airways check-in counter couldn’t print his onward American Airlines boarding pass.
I won’t speculate on what version of the story check-in staff would tell. Instead I’m most interested in the warning itself:
[…] warning and penalizing customers is nothing new. British Airways for years has had a yellow card program. And Aeroflot will revoke elite status from customers and journalists who criticize […]