I stayed at the Aloft Dallas Love Field on Tuesday night. Aloft isn’t one of my usual brands. In fact I hadn’t stayed at one in nearly six years. I needed a one night stay near Dallas Love Field for Southwest Airlines Media Day and the Aloft seemed like a reasonable choice at $144, while reacquainting myself with Marriott’s brand.
This one is a combined Aloft and Element in the same building, with separate entrances. Aloft is a limited service, lower-scale chain with modern aesthetic that was dubbed ‘a vision of W Hotels’. Element is an extended stay chain with Westin branding tie-in.
Check-in And Lobby
Check-in was friendly and efficient. My status was acknowledged in asking for my preference in welcome amenity, and I was assigned a room at the very end of the hall on the 8th floor. I suppose that was an upgrade, though the room wasn’t larger than any other?
The lobby concept is industrial with some splashes of color, definitely cheaper-looking than an ‘actual’ W but still modern in approach.
There’s a grab and go market and a bar area that was fairly lively when I came back from Southwest’s opening reception in the evening.
Room 821 was fairly simple – cheap-looking in terms of materials but still modern. There’s a bathroom, small area with coffee and a bottle of water, and bedroom with a desk and built-in bench.
The Aloft elite welcome amenity choice, for Platinum members and above, is 500 points (per stay, not per night) or daily restaurant breakfast for the member and one guest. I selected breakfast, and it turns out that’s just the lobby breakfast next door at the Element.
Anyone can walk in and have that – there’s no checking whether you’re eligible, no asking who you are. I’ve always thought that if I were ever struggling, cycling between limited service hotel free breakfasts would be a smart play.
I was impressed that the eggs were actually eggs. A staff member was cracking them to make the scrambled eggs, making pancakes, and offering omelettes.
No Morning Shower
I think of a hotel as bundling two basic services, and then adding on from there: a night’s sleep, and a shower (though a private toilet I suppose as well). I’ve written about whether a hotel owes compensation when your sleep is ruined or when they have no water for a shower.
My room had no hot water though apparently this wasn’t a hotel-wide issue. I turned the water all the way to hot and waited. After a minute or two, nothing. So I tried the reverse (perhaps the knob was reversed), but the cold setting wasn’t hot either. And setting in the middle didn’t help make it lukewarm. Oh, great.
Well not only wasn’t there any hot water, the full-sized wall mounted toiletries hadn’t been refilled. The shampoo bottle was completely empty. By the way this wasn’t a tamper-proof setup either, just easily openable bottles mounted to the wall. Both are reasons I don’t like the wall-mounted set up.
I didn’t have time to get the hotel to address it, and it’s not clear anyone on property at the moment actually could. I spoke to the front desk, whose ‘systems were down’ (they couldn’t even print folios), and I was told they would make a note to have maintenance address the water issue later in the day. I explained that I was checking out, but that this was an issue – I hadn’t gotten what I’d paid for. The woman at the desk just shrugged. I asked for a manager, and was told that someone would contact me. Of course no one ever did.