Sometimes when you travel you have to bring the family pet. You might be moving, or gone for a long time, or even evacuating ahead of a storm. There’s been a major crackdown on ’emotional support animals’ as a way to bring animals of all shapes and sizes onto planes, and that means many pet owners have to check their pets as cargo.
It’s a complex process. Not all routes or planes allow this. And there are too many stories of pets being misdirected and winding up in the wrong city (or country!), getting lose, or suffering during their journey.
One American Airlines employee out on the ramp stopped to comfort animals as they were being loaded onto an aircraft. It’s the little gestures when you think nobody is looking that make all the difference in the world.
According to the baggage handler’s wife,
[I]t was a black lab puppy in the bigger kennel and a cat in the other kennel. We have three labs and a cat so whenever he sees an animal come through he always tries to comfort them so they’re not so stressed out.
Once the employee was identified by name, American AAdvantage elite members on Facebook have been sending in ‘Above & Beyond’ certificates to honor this man’s great heart.
Over the summer I wrote about the flight attendant, also in Charlotte, who paid $1000 to replace the teeth of a woman who cleans bathrooms there. I love a great heartwarming story, all too rare in travel these days and not what you usually associate airlines. But there’s the flight attendant who helped feed a 100-plus year old passenger and the passengers who chipped in to collect money to help a flight attendant on her last flight before furlough during the pandemic. An Alaska Airlines employee even once personally bought a passenger a ticket after Delta stranded them.
(HT: Demetrius J.)