American Airlines Flight Met By Hazmat After Service Dog Mess Makes Passengers Sick

American Airlines flight from Nashville to Washington’s National airport was met by emergency responders after a so-called service animal had an “accident” on the flight that was disgusting enough to make passengers ill.

The Bombardier CR7 regional jet operated by American’s wholly-owned regional carrier PSA didn’t divert, and even arrived slightly ahead of schedule at 2:37 p.m.

In the close quarters of the regional jet cabin, several passengers fell after the dog relieved itself. The pilots radioed ahead to “ask for hazmat support” on arrival. Emergency vehicles and crews met the aircraft, and medics checked passengers as they deplaned. Fortunately nobody required medical attention.

The crew sent the following text message via ACARS:

SERVICE DOGSHIT ALL OVER

CABIN. PAX GETING SICK

ATC AND OPS REQUESTED

HAZMAT

JIA5085 reports a dog sh*t all over the cabin and passengers are getting sick
by
u/Puzzled_Egg_5850 in
flightradar24

Some of the comments naturally veered towards…

These Air Bud sequels are getting lame.

My emotional support diarrhea dog

PSA Airlines doesn’t stand for Poop Sh*t Animals, does it?

While genuine service dogs can get sick, the most common take it “this is why people are fed up with fake service animals.” Since emotional support animals are no longer permitted onboard (without meeting pet in cabin standards and paying the fee) many passengers fill out the paperwork claiming they’re service animals. There are simple ways to tell the difference, though:

  1. Their owner speaks to them in baby talk
  2. The animals rest on pillows
  3. There are two animals per passenger
  4. The animal is part of a photo shoot in the aircraft window

Service animals aren’t ‘pets for someone with emotional challenges’ they are trained working animals.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. We have an “at home” service dog. She isn’t trained to be out in public. Her job is at home. We sedate her a bit before we go to the airport. We travel in first. Never had an issue.

  2. Hazmat response for a dog relieving itself? Were the emergency slides deployed upon landing, too?

  3. Time to start rubbing the nose of abusers in the excrement. I would like this recorded in social media

  4. Pets belong at home, not at hotel buffets or on planes. This seems like something our animal-hating Idiot should be able to accomplish. I will even have my dog vote for him if he will do this.

  5. I am on the flight after. It was delayed. They had to bring maintenance and cleaning crew. It didn’t work. Pilot said the carpet had to be changed. Inferred bad. We switched planes.

  6. @beavis we used to have a German Shepherd who had chronic stomach issues. I had to have him sleep in our garage because it was the only place I could easily hose down in the morning whenever we hit the diarrhea lottery, which could be any given, random night. I cannot describe the amount of unbelievable stench on a garage where I could easily pop the door open. I can’t imagine going through the same thing on a sealed metal tube. Wouldn’t wish it on my worse enemy. Totally predictable that pax would get sick.

  7. Gary, bless you, you’ve not presented any evidence that travelers in general are “fed up with fake service dogs.” The 2018-2020 DOT rulemaking received roughly 15,000 comments, a tiny fraction of the hundreds of millions of annual airline passengers, and there appears to be no representative polling showing that most travelers view fraudulent service animals as a major problem. One unpleasant incident and a handful of online comments do not establish broad passenger sentiment.

  8. It has gotten out of control. The loop hole has been found and exploited. I love dogs but this service animal BS so you can save some money and not put your dog in a cage with the luggage is stupid.

  9. Omg this happened to me on a Phl to lax flight. Owner was in coach with two midsize dogs. One started pooping do he dragged the poor thing all the way up the aisle to first class, leaving a trail of poop behind it. The smell actually made me physically ill, right before a second 13 hr flight to Melbourne! Guy claimed he was diabetic and needed two service dogs for that, and they were trained to alert by defecating! Puleeze! He was met by police at lax. Completely ruined the begging of a huge trip!

  10. “Guy claimed he was diabetic and needed two service dogs for that, and they were trained to alert by defecating!” I’m subject to anger issues, so my dog indicates me getting angry by fighting a child, your honor.

  11. Require a doctor’s note that the passenger has a condition that requires a service dog. This moronic crap would be significantly reduced.

  12. We were visiting friends outside of Toronto when their son arrived. He’d come in from LAX sitting first class when his “service” dog had diarrhea. Not once, but twice on the flight. He had paid $20 for a tag that simply said “Service Dog”. This has got to stop.

  13. In Austin Texas Service Dog training starts at around $25,000. Basic obedience training $1,000. How do I know? My past dog and I both failed the initial training classes…but she was an awesome pet Golden Retriever) and I loved traveling with that dog, in my truck and staying at pet friendly hotels.

  14. We have a trained service dog who makes two transatlantic flights per year. But we monitor and limit the dog’s food and liquid intake days before the flight. That is our responsibility to him so that he doesn’t have to relieve himself mid-flight. Service dogs are still dogs, not robots. Training is key, not just by the trainer, but continued also by the disabled owner. An 8 hour flight from JFK to MXP is a challenge for the dog. We figured door to door it takes about 15 hours and the pet relief stations at the airports are not very good. So it takes careful preparation and training for prepping a dog for a flight.

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