American Airlines is re-opening its international business class Flagship lounges starting next month. American’s business class passengers on long haul Hawaii flights will now have access. They’ll also receive Admirals Club access.
This only applies to long haul Hawaii flights on widebody aircraft featuring international business class cabins. That’s flights out of Dallas, Chicago and Charlotte to places like Honolulu, Kona, and Maui.
And this only applies to business class passengers it does not apply to elite frequent flyers in coach or premium economy.
This is confusing for reservations agents at the airline, so I’m sure it is confusing to passengers too. One problem that seems to be coming up is agents telling customers on Los Angeles – Hawaii flights that they’ll have lounge access. They do not. These are not long haul flights and don’t count as ‘Flagship’ for lounge access. The airline is trying to educate their team:
If an airline’s agents can’t make sense of a policy it is probably too complicated a policy.