The once-stellar reputation of Delta Air Lines is falling as its operational reliability fades. After melting down last weekend, they’re doing the same thing again.
Delta cancelled nearly 10% of its flights on Saturday, and delayed another 16%. That doesn’t even count the flights it cancelled in advance – but with little notice – to prevent just this sort of thing from happening. In contrast, United cancelled 1% of its flights, American cancelled only 8 flights and Southwest only 4 flights as of Saturday evening.
Customers can’t get through to the airline for help (here’s the trick).
— Santhi Arjun (@arjunsanthi) May 28, 2022
And Delta’s social media has had it with passengers and their impatience.
Can you calm down and allow me some time to work please ??
— Delta (@Delta) May 28, 2022
5000 retweets and a couple hundred replies later, it’s become a meme.
— Make it a quote (@MakeItAQuote) May 28, 2022
Some people – mostly with a service background themselves- applaud Daisy on the social media team going full Clerks on a customer just looking to get somewhere. Others love the Michael Douglas in Falling Down aspect of it While some are just here for the schadenfreude.
— Latino Leslie Knope 🇵🇷 (@Nuyorriqueno) May 28, 2022
Me next time someone is just following up on an email 🤣 https://t.co/GHvqenTXSj
— Jenna Ezarik (@jennaezarik) May 28, 2022
Others came to Daisy’s defense directly.
Daisy has helped me before. She needed to confirm my cc for something. We started in DM’s and she called me literally 5 mins later perfect interaction. She was kind and sweet and knew her job v well so IM WITH DAISY TBH !!!!!! https://t.co/0MOmVy8HkQ pic.twitter.com/3dv57VEGAZ
— McNugget Mami (@_omgigi_) May 28, 2022
Daisy can get the job done, it seems, but not at the kind of scale that Delta’s operation has been coming down on her. This is Delta’s fault, not hers or the customers’. And truth be told Delta’s twitter team could use a little sass and authenticity – the way you’d get from American Airlines social media back in the day.