Over the weekend the operation of Southwest, American, Spirit, JetBlue and Delta all melted down. There was bad weather in Florida, and some IT issues, but things were systematically worse than one would expect even given these issues. United was relatively spared.
Getting through to airlines was nearly impossible. Delta has recently made it harder, since they no longer let you dial an international call center to get through to different agents – generally who aren’t busy when U.S. operations have problems. The Singapore call center, most-used for this by English speakers, now dump into the regular reservations queue.
On hold with @Delta now for over 7 hrs. Just need to make a change that I can’t make online. Pathetic customer service. pic.twitter.com/XHiwbKV7k0
— omysoul (@losecontrolmama) April 2, 2022
When faced with hour long hold times, Delta has told customers their best bet it to email the CEO. They’ve been among the worst with call center hold times throughout the pandemic. At one point top tier frequent flyers were waiting up to 41 hours to speak to an agent when they called.
A reader asked me yesterday what to do when they needed help with a reservation after a flight was cancelled, and they reported a six hour hold time. Fortunately there is a workaround! Delta has a dedicated number with priority for travel within 48 hours: 1-855-548-2505.
I shared this, and the reader let me know it worked,
You are a lifesaver, 15 minutes on hold instead of six hours, and the woman actually seemed to know what she was doing.
Bookmark this number in your phone, you may need it.
[…] It’s been a major issue for a year and Delta hasn’t solved the problem, here’s how to get through. […]