I’ve never understood the stuff people leave behind at airport security, be it laptops, wallets, or phones. Newark airport on Monday night, however, appears to be the first time that anyone has left a snake behind.
The mobile payments market is going to converge on a much smaller number of players. Success requires adoption at scale, and while it may not be a winner take all market — Visa, Mastercard, American Express and even Discover have been able to co-exist and both Apple Pay and Samsung Pay are stronger — there’s not room for every entrant to succeed.
Alexandria Ocasio-Cortez and 26 other New York-area members of Congress sent a letter to American Airlines CEO Doug Parker and to the heads of the Transport Workers Union and the International Association of Machinists.
American’s mechanics and ramp workers have maintained their separate legacy US Airways and American unions, and they’re negotiating as part of an ‘association’ however each work group has different interests. Negotiations have gone badly. And the New York congressional delegation has waded into this thicket.
Over the weekend I wrote that American will fix some of the problems with its new domestic first class seats. They won’t be making changes to the new coach product.
Here’s how they defend the new coach seats — and why they may spend even more money to put in bad first class seats into planes, before ripping them out and replacing them again.
SkyTeam member Middle East Airlines was recruiting pilots – including women – in 1993. A friend showed a newspaper column to Rola Hoteit, then completing her degree in Mathematics at the American University of Beirut. It read, “Women cannot drive a car. How will they be able to fly an airplane?”
Last month we learned Hyatt would begin adding Destination Hotels properties to the Hyatt portfolio August 20.
At the time we learned which 8 out of three dozen Destination Hotels would join early on. Now Hyatt has shared the new redemption categories for each of those.
With the closure of Pakistani airspace, United suspended its India flying. They extended cancellation through late October right before the airspace re-opened. United added India flights back into their schedule. It doesn’t surprise me to see certain flights lightly booked.
As a result they’re using the mileage program to unload seats at a discount. United is running a flash sale – today only – with 50% off awards to Mumbai.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Short premium cabin flights in Europe usually come with lounge access and a decent meal but don’t give you more legroom. In contrast U.S. airlines sell lounge access separately, give you a bigger seat and a bit more room, but the food is often wretched.
I date the beginning of real cuts to domestic premium cabin meal service to early 2001.
Twitter used to be the “go-to” way of getting personalized customer service, and with some brands it still is. Many companies assign super competent agents to deal with twitter, and empower them to cut through bureaucracy to solve problems.
Not all do however. And some just follow the ‘first rule of social media’ which is to try to get customers to stop blasting the company as quickly as possible. The easiest way to do that is to get the customer to ‘take it to DM’.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
