About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Airline Sues Customers Who Don’t Take All the Flights They Book

by Gary Leff

airplane
Feb 09 2019

Airlines have fought against ‘throwaway ticketing’ for years. A ticket on United Airlines to Chicago might be super expensive, but connecting through Chicago to Milwaukee may be cheap. So passengers might buy a ticket to Milwaukee and just get off in Chicago and not board their final connection.

This past fall though we learned that United Airlines was threatening passengers with sending them to collections for the fare the carrier believes that they lost. They’re threatening to trash their customers’ credit report with a dubious debt, since the passenger never agreed to pay a different fare in the first place.

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Southwest Looking For New Services They Can Charge Extra For

by Gary Leff

airline cabin
Feb 09 2019

Southwest Airlines doesn’t charge checked bag fees or change fees, and they’ve been profitable 46 years in a row. They don’t offer assigned seats, but generate $400 million a year in early boarding charges which let customers have a better shot at the seats they want. That’s an improvement for those customers compared to the airline’s base product.

While they continue to eschew bag and change fees, there’s talk of adding extras that they could charge… extra for.

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Miss Manners: Kids in Business Class are A-OK

by Gary Leff

Feb 09 2019

Readers have lots of opinions of whether young kids belong on planes in the first place. If there’s anything close to an official word, though, you’d expect it from the columnist who calls herself Miss Manners. And she declares that “It is public transport: There is nothing prohibitive about who sits in which class except for the cost itself.”

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Milwaukee Renames Its Airport, Stripping Father of the Air Force of His Rank (Again)

by Gary Leff

Feb 08 2019

Putting Milwaukee in the airport name emphasizes where it is but I don’t think anyone was confused about the Milwaukee airport’s location. The idea that this rebranding is going to “help[..] more people recognize MKE as an option” when they want to fly to Milwaukee seems to me patently absurd.

Meanwhile the irony of an airport named for General Mitchell – who had his title of General stripped by the military — having his title stripped from the airport that honors him is a bit too much.

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United “Re-Banks” Its Denver Hub Next Week. What Does That Mean for Travelers?

by Gary Leff

united plane docked
Feb 08 2019

Banked hubs are costly to an airline, there’s a lot of activity, a lot of downtime, and they wind up paying people to stand around. But they’re attractive for selling tickets — shorter connecting times mean flights filter up to the top of search. Customers want to get where they’re going quickly. The problem is during irregular operations — bad weather can delay flight departures, then there are no gates for arriving flights, and challenges connecting cascade.

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Marriott’s New 2019 Award Category Changes are Out, Increases Outnumber Decreases 9-to-1

by Gary Leff

outside dining
Feb 08 2019

When Marriott launched its new program back in August they re-adjusted the redemption categories hotels were assigned to, after having done the same thing just months earlier. Moreover they ‘pre-announced’ about 60 hotels that would become more expensive in 2019 with the introduction of a new higher category 8.

Now they’ve announced 2019 category changes which go into effect March 5. Here’s what the changes look like and how to lock in lower pricing now.

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Secret Dinner Plotted the End of KLM’s Days as an Independent Airline

by Gary Leff

klm planes
Feb 08 2019

Air France was partially privatized in 1999. As part of its acquisition of KLM in 2004, the French government’s stake in the combined carrier was reduced from 54.4% to 44%. The deal made the group the world’s largest airline by revenue.

The acquisition of a flag carrier was controversial, and not only did it require the French government giving up majority control but commitments were also made regarding KLM’s independence. To this day KLM has its own CEO, the independence of whom group CEO Ben Smith apparently bristles at.

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Will American Airlines Drop New York – London in 2022 as BA Moves Into JFK Terminal 8?

by Gary Leff

outside airport
Feb 08 2019

British Airways and American announced today that BA would move to American’s terminal 8 in 2022. That’s not really news, since New York Governor Andrew Cuomo said this was part of the plan back in October. However we do get new details including a bus gate for the terminal. That’s miserable.

Some are surprised by BA’s willingness to walk away from that investment, but $65 million is peanuts amortized over four years in the context of the $1 billion annually they generate on the New York – London route.

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