About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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What It Takes to Fire a Qantas Flight Attendant (the Culture That is Australia)

Mar 09 2019

Two years ago a Qantas flight attendant was awarded six months’ pay after being fired for stealing alcohol and lying about it. He claimed the beer in his jacket and vodka in his pants got there by mistake. He “inadvertently pocketed the beer and vodka while serving passengers.” And while he really had no idea, “the gin might have come from a hotel mini bar.”

So what does it take to lose an appeal to Australia’s Fair Work Commission?

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Flight Attendant Puts Coffee Grounds Above Passenger’s Head to Mask the Smell of Chick-fil-A

overhead bin with something coming out
Mar 08 2019

A reader brought a bag of Chick-fil-A on board with him (“12 grilled nuggets w/ buffalo sauce, 2 grilled chicken deluxe sandwiches no bun”). He admitted that it smelled quite a bit in the small first class cabin of an American Airlines Bombardier CRJ-700 regional jet operated by SkyWest.

He finished eating, a flight attendant picked up his trash, and “moments later without making eye contact crushed up a bag of coffee grounds, opened the overhead bin, and placed the bag directly over my head in seat 2C.”

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What American is Discovering About their Grounded 737s as More Aircraft Turn Up with Problems

american airlines hangar
Mar 08 2019

Yesterday American Airlines grounded 14 Boeing 737-800s. These are planes that have undergone the ‘Oasis’ modification – to replace interiors with more seats; less comfortable seats; less distance between seats; less recline; no seat back video; and smaller lavatories plus bigger overhead bins.

I’m now learning more about issues with the aircraft being inspected.

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How Marriott Award Availability Restrictions Actually Work

fancy hotel
Mar 08 2019

arriott is no worse than it used to be, except for IT issues that seem to be gradually getting sorted but remain frustrating. Starwood properties are mostly the same, although with lower points redemption prices at the best properties come more restrictions on availability.

Eventually we should see improvements in Marriott availability, compared to what we have seen in the past, starting next year with fewer ‘high demand dates’ at some hotels. Perhaps Flueck’s commitment that we’ll reach the Starwood model of availability for legacy Marriott will come to pass in the future as well.

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What Kind of Bills You Can Pay With Credit Cards to Earn Miles Using Plastiq

Mar 08 2019

Plastiq.com is a service that will charge your credit card and mail checks on your behalf. (With some vendors they also make electronic ACH payments.) Their usual fee for this is 2.5%. It’s worth it to incur that fee if you’re earning a signup bonus with the credit card charges, or you’re meeting a spending threshold for a bonus. However I generally advise that it’s not worth it for the ongoing miles without a spending bonus. You don’t want to incur a 2.5% fee to earn 1 mile, you’re buying that mile at 2.5 cents. No mile is worth that. This may be totally obvious but for business spending companies can generally write off the fee. If you’re paying business bills via Plastiq.com your net cost is 2.5% minus (2.5% * your marginal tax rate).…

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Airbnb Acquires HotelTonight, What’s the Difference Between Homesharing and Hotels Anymore?

airbnb mobile
Mar 07 2019

Major hotels chains have been in and out of experimenting with homesharing products, even as they engage in dirty tricks to get the practice banned in some jurisdictions. Online travel agency sites have expanded their product suite by offering access to homesharing, and not just traditional hotel rooms. And now Airbnb itself has acquired online hotel booking company HotelTonight. Airbnb said it plans to acquire HotelTonight, a service that offers last-minute hotel bookings, in a deal that will expand the online room rental company’s offerings with traditional and boutique hotel listings. Terms of the deal were not disclosed. The acquisition values HotelTonight in the range of its last private valuation, $465 million, said two people who were briefed on the deal and were not authorized to publicly disclose the price. That would make it Airbnb’s…

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