About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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American’s CEO Says His Airline’s New Miniature Lavatory Is Just Fine (He Still Hasn’t Flown the Product)

lavatory
Jun 26 2018

Prior to the plane going into service, and before American began retrofitting its fleet with this new interior, the airline’s CEO Doug Parker hadn’t even tried the product. And it told me that domestic passenger experience isn’t central to the product the airline believes it is offering.

He now at least says he’s seen the lavatory, though he still hasn’t flown on a plane that has it. He also doesn’t seem to know that his airline has an ongoing effort to reconfigure its existing domestic fleet with more seats and smaller planes, in fact he denies it outright.

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