About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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What Air Travel is Like for Most People (It’s Worse Than You Think)

Sep 10 2017

I often write that with all of the difficulties I have in navigating airlines — getting tickets issued properly, correcting agent mistakes — it amazes me that the median traveler is able to manage to get from A to B.

Airlines make things far more complicated and confusing than you’d expect, someone less familiar with the ins and outs of travel is at the mercy of big bureaucracy hardly aimed to solving problems let alone doing so quickly.

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Irma Aftermath: Tourists Report Looters With Guns and Machetes Stealing From Hotels

Sep 10 2017

Plenty of people have access to your room, when you’re there and when you aren’t. Instead of paying your hotel for extra security, you’re paying the hotel and you’re extra vulnerable. Shudder.

Now add in desperation of a force majeure event and a total breakdown in law and order as appears to be happening on St. Maarten in the aftermath of Hurricane Irma and travel becomes scarier still.

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Harrison Ford’s Son’s House Where Katy Perry Live-Streamed Her Life is Now LA’s Smallest Hotel

Sep 10 2017

There are a lot of strange hotels in the world, and hotels with strange stories, for instance the US Department of Veterans Affairs owns a boutique property in Paris.

Now there’s the new Hotel Kim Sing in Los Angeles between downtown and Chinatown. It’s at least tied for being the smallest hotel in LA rented just as a single room.

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How Fraud at a Dubai Resort Could Signal Global Economy House of Cards

Sep 09 2017

I generally believe there’s a lot more fraud in the economy than comes to light. It hides in plain site until it isn’t hiding anymore.

Most of it is pretty bald faced, but people are lazy and don’t question what they’re told and don’t want to look stupid asking questions of others who are presumed to know what they’re talking about. Less than 2/3rds of CFOs, CEOs, and COOs can correctly finish a test of financial literacy.

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Delta Paid One Woman $4000 For a Bump Today — She’ll Still Fly Tonight!

Sep 08 2017

In the aftermath of the David Dao dragging incident in April, several airlines revamped their policies around paying denied boarding compensation. Delta authorized gate agents to go up to $2000 in compensation, and allowed supervisors to offer up to $9950.

I’ve never heard of anyone receiving anything close to $10,000. Involuntary denied boardings are exceedingly rare already, especially on Delta. When they do guess wrong on overbooking customers usually volunteer their seats for a few hundred dollars.

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