About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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I Just Saved Over $173 – 58% – On an Upcoming Car Rental. Here’s How You Can, Too..

Flying into a city during the week car rentals can be expensive, especially at the airport. I needed a four day rental, and the came out to about $300. Discount codes that I’m actually eligible for weren’t really bringing this down. Now, I find that I do quite well renting cars via Hotwire.com. You’re guaranteed an on-airport major rental company, they tell you the price just not which company until you’ve completed the purchase. The only downside is it’s prepaid, non-refundable. I’m fairly allergic to prepaid rates until very close to travel. Instead I booked the best rate I could find on a midsize car, which happened to be from Avis. And I fed the confirmation number into AutoSlash.com. About a week passed and I got an email from them: I clicked through to rebook…

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Is Citibank About to Start Sending Out Tax Notices for Credit Card Rewards?

@drdavidge tweets: He writes, “I am part of an small invitation only discussion group between Citi and AA where they ask questions and send out surveys..” And shares this two question survey: Have any of your miles credit cards sent you a 1099 tax notice for miles that were rewarded to you? Select all that apply. Have any of your points credit cards sent you a 1099 tax notice for points that were rewarded to you? Select all that apply. Don’t freak out just yet! This new survey doesn’t raise alarms, in my view. A 1099 just informs the IRS of a transaction. Citibank does not determine what is taxable. It’s fairly well-established that the miles or points awarded for credit card spend are not taxable transactions. Now, when you sign up for a Citibank…

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More $99 Transatlantic Fare Dates, British Airways Now Likely to Acquire Aer Lingus, Use MasterCard to Cuba and Bring a 747 to Burning Man!

News and notes from around the interweb: $99 fares to Iceland and cheap connecting fares to Europe will now start earlier out of Baltimore. Third time’s the lucky charm? After rejecting a second proposal two weeks ago, Aer Lingus may be set to accept a takeover bid by British Airways and Iberia parent IAG. FlyHermes.com ceases operations. This is the Malta-based airline, not the luxury brand. Someone is bringing a Boeing 747 to Burning Man. Since this environmental excuse doesn’t work, I think it’s a definite sign, if we needed another, of a shark that has been jumped. US-issued MasterCards can be used in Cuba starting March 1. What happens when an aircraft stalls. Relevant to the Indonesia AirAsia crash investigation. (HT: Alan H.) BBC’s new six-part documentary just debuted. (HT: Reid F.) You can…

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Consolidation in Online Booking Sites: What Selling Orbitz and Travelocity Will Mean to You

Expedia, which was already operating Travelocity with its own search technology, is now acquiring its Sabre-owned smaller rival. Since Travelocity had long since given up investing in its search and booking platform, and I found it virtually unusable as a standalone (though I still tried to use it, as it would offer be 2 Ultimate Rewards points for bookings made through the Chase shopping portal), the consolidation doesn’t mean much for competitive pricing in the industry. About the only thing it changes is having one fewer marketing site that offered its own set of coupons and incentives like shopping portal payouts. That matters, but only at the margin. More significant perhaps is that Orbitz, once started by a consortium of airlines as a competitor to online booking sites but which eventually spun off to become…

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Here’s American’s First Boeing 787 — They’ve Now Owned Every Single Boeing Jet

American took delivery of its first Boeing 787 on Thursday, and flew it to Dallas on Friday. They have 42 firm orders for the 787-8 and 787-9 and options on an additional 58 planes. We’ll see the aircraft flying between domestic hubs for a few weeks when the aircraft first goes into revenue service during the second quarter, before they begin flying it internationally. Here’s the American’s 787 landing at Boeing’s Paine Field after a test flight. With the introduction of the 787, American is claimed to have operated every Boeing-designed jet aircraft. Boeing 707 (-123, -123B, -323B and -323C models) Boeing 717 (designed by McDonnell Douglas as the MD-95, inherited from TWA but not officially operated) Boeing 720 Boeing 727 (both models) Boeing 737 (-200, -300 and -800 models) Boeing 747 (-100 and SP…

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What Date Will US Airways Miles Get Combined Into American AAdvantage

American, in announcing details of what their combined program with US Airways will look like confirmed that the actual combination of Dividend Miles and AAdvantage will happen during the second quarter of 2015. Here are more details on the program and who wins and who loses. But when will this actually happen? It matters because American elites want to know when their status will get them upgrade priority (and not just day of travel eligibility) for upgrades, and vice versa. It matters for folks wanting to use US Airways Dividend miles to book awards under their relatively more generous routing rules or with their unique partners. This post is speculation, though I hope it’s educated speculation. The combination should happen earlier in the second quarter rather than later: In announcing second quarter, this was a…

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Here’s How You Can Protect Your Frequent Flyer Accounts from Hackers

Starwood got hacked. This came shortly after American, United, and Hilton got hacked. Points are advertised for sale cheap online. Data security is big business, consulting firms have identified a huge mark business opportunity in working with loyalty programs. There’s no way to be perfectly secure, and programs don’t often admit what’s really going on — plenty of blame shifting, talk about the need for strong passwords and changing passwords (blame the customer), talk about third parties getting hacked (blame the partners). Truth is that some amount of hacking risk is a cost of doing business, you don’t want to be ‘too secure’ or you’ll be too difficult to do business with. Customers who have to constantly change passwords that they can’t remember are customers who will be frustrated and won’t engage with the program…

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Passenger Shaming: The Worst Behavior in the Skies Reported On This Week

It’s not just the man who used an airline’s mistaken downgrade as an excuse for groping and sexually insulting a flight attendant. Here are two stories out of Canada this week: Couple Attempts to Hide Acts on Plane via Coat Over Laps Despite Also Being Topless. The New York Daily News leads, ‘Her pants were down around her ankles’: Canadian couple used coat over laps to hide mid-flight sex acts, attendant says.. ..He found the couple in their seats with a coat covering their laps. Lander’s pants were down, her breasts were out of her bra and her hand was near Chase’s crotch, the flights attendant said. ..It’s not clear if the two knew each other before the frisky incident. ..Dunn demanded Lander get dressed and asked her to put her breasts back inside of…

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The Sordid Tale That Led to SkyMall’s Bankruptcy Filing, and What Happens Next

The AP’s Scott Mayerowitz goes for the easy opener on news of Skymall’s bankruptcy. Apparently, airline passengers aren’t buying enough garden gnomes, superhero pajamas and heated cat shelters. Sales dropped nearly in half year over year and by three quarters over the past four years. The company believes people flipped through the magazine less and less and personal electronic devices became more common. In addition, gogo inflight internet even allows some free browsing of online shopping sites. The magazine paid the airlines to carry it, in an amount which increased in recent years as fuel costs rose (since paper is heavy). They charged other companies for ads in that magazine, and took a commission on sales, because they in turn provided access to airline passengers which are an upscale demographic and captive (and presumably bored)…

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United’s Big New Investment in Inflight Meals — Including Lobster!

Yesterday I noted that American is ramping up its investment in onboard cookies. Implicit is an acceptance that soft product matters, even if the most important things are, in order: Safety Schedule Seat Premium cabins need some minimum standard meal, and minimum standard of attentive service. Onboard entertainment is believed to matter, which is why airlines continue to either install heavy expensive equipment or hand out tablets. Most frequent flyers I talk to say that it continues to matter, though I don’t understand it myself, I’d rather take control of my own entertainment and download shows in advance to my personal devices. I’d take onboard internet over entertainment, even when the internet won’t stream video, every day. On long flights, seat power matters. On my piece on cookies, I noted that United is bringing back…

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