About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Hyatt and MGM M Life Status Matching Starts Tomorrow and Chat Live with the Heads of Those Two Programs

Jeff Zidell, who runs the Hyatt Gold Passport program, posted on Milepoint: Starting tomorrow, August 20th, you will able to opt-in to receive your matched M life Tier Level. As an M life member, you will receive exclusive benefits like room and show discounts, members-only access to award winning restaurants and much more. Check back with us tomorrow at hyatt.com/mlife for your opportunity to opt-in for your matched M life Tier Level. Hyatt’s new partnership with MGM M Life’s 12 Las Vegas resorts includes reciprocal elite status. Hyatt Gold Passport Platinums (the status which comes with the Hyatt Visa) get mid-tier M Life Gold status. Hyatt Gold Passport Diamonds get M Life Platinum, which is behind only the invite-only Noir level in MGM’s program. As I noted last month, Hyatt’s Jeff Zidell and MGM’s Scott…

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Seeking Playground Justice: Why Premium Cabin Travel is Best for Families

Mommy Points kicks off her “keeping it real week” by arguing that families have to stretch their miles across more people so premium cabin travel may be unrealistic or undesirable. And of course it’s mathematically true that more award seats cost more miles. But I think that ignores a good part of the picture. And of course the last thing you want is to add the stress of coach travel onto the already stressful family travel experience. It may sound funny for me to talk about family travel. I do not have children. So feel free to write this post off as insensitivity on someone who ‘just can’t understand the plight faced by families’. Hopefully it’s not just a rant, but useful advice, and I do think I’ve gained some perspective by working with countless…

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Bits ‘n Pieces for August 19, 2013

News and notes from around the interweb: Singapore’s Changi airport is planning a 3rd runway and 5th terminal. As United tests Mercedes tarmac transfers for high value customers, Delta is expanding its Porsche service from Atlanta to Los Angeles. Airport challenges aside I would have expected a rollout at JFK before LAX. Not sure how I missed this, but a week ago Lufthansa celebrated the 75th anniversary of the first non-stop transatlantic flight. The American-US Airways merger becomes a Texas gubernatorial election issue as American’s pilots take out an ad against the state’s Attorney General who joined in the Department of Justice anti-trust suit. You can join the 30,000+ people who see these deals and analysis every day — sign up to receive posts by email (just one e-mail per day) or subscribe to the…

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American’s New Pimped Out Airbus A319s

I had a chance to crawl around American’s new Airbus A319 in a hanger during a layover a DFW. They had the plane parked and they were doing media tours. Turns out the tours were scheduled for the afternoon I was coming through in late morning but they were happy to accommodate. There were several planes parked, both in the old and new livery. I actually like the new American logo, overall the paint job has grown on me and even the tail looks a lot better in person than it did in the renderings the day it was released. The planes parked side by side, viewed from the terminal, are actually quite nice. But I do find the tail to be a bit much. I climbed on board to get a closer look at…

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What it Takes To Use Your Miles, Sometimes: Brazilian Edition

Denis passes along this Brazilian video talking frequent flyer miles to both me and to Ben. The main character is traveling with his wife and kids using miles. They each have to travel separately, using circuitous routes to get to Miami. (“Yeah, I got lucky that bus service is now part of the Star Alliance…”) His wife is going by donkey to Maceio.. He’s going Galeao – Guarulhos – Campinas – Belem – Bogota – Mexico City and taking a ferry to Miami. The newborn gets a truck ride straight to Miami! He’s been planning this trip since ’97… The return trip, that’s not booked yet, they’ll get home eventually but in the meantime he’s arranged work in Miami. (Perhaps frequent flyer mile capacity controls are at the root of illegal immigration? What public policies…

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Expedia Rewards’ Devaluation is Even Worse Than I Thought

Yesterday I went through the devaluations to Expedia Rewards points earning. I recited the history of the program, that this is the second set of major devaluations for a program that is only two and a half years old. And both times the changes were implemented with no notice whatsoever. Programs that simply make your points worth less one day are not to be trusted. Programs that let you earn with a redemption goal in mind and then change the earning rules after you’ve invested time and money in their program are like Lucy, Charlie Brown and the football.. keeping the goal forever just out of reach. I’ve now concluded that Expedia Rewards is a program that I believe is not to be trusted, and also is no longer worth bothering with, since the cuts…

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The New Hyatt Place Would Be the Best Hotel at LAX If Only I Could Be Confident in Their Airport Shuttle

Basic principles. You want the airport hotel connected to the terminal if there is one. Otherwise you want the one that’s newest or at least most recently renovated, since airport hotels disproportionately accommodate one night stays and wear faster. Beyond that a decent on-site restaurant is nice, especially when the property doesn’t have nearby walking options, and price is going to influence choice — the Grand Hyatt DFW is an exceptional hotel but it’s often so much more expensive than other Dallas airport hotels that it becomes tough to choose. Historically I’ve picked the Sheraton LAX for a Los Angeles airport overnight. It’s certainly showing wear but the rooms are decent, the restaurant is pretty good, and there’s a Starbucks in the lobby. There’s a (mediocre) club club and a nice pool area. But the…

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Expedia Rewards Devalues Without Notice — AGAIN

Heels First Travel reports that Expedia Rewards is changing its points earning structure. They are doubling points earning for hotels and dropping points earning on airfare from 1 point per $2 (it used to be 1 point per dollar) down to 1 point per $5. Personally I used Expedia only for airfare, since I care about getting elite benefits on stays (many chains like Hilton and Starwood won’t honor those if booking through an online travel agent) and I care about earning points and stay credit (the rest of the chains won’t award that). What’s striking is that the changes have gone into effect immediately, with no advance notice whatsoever. And that this isn’t the first devaluation the program has made with no notice — and the program is only two years old! The program…

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Bits ‘n Pieces for August 17, 2013

News and notes from around the interweb: The DOJ lawsuit against the American-US Airways merger puts a lot of personnel changes on hold. Both airlines now need people to run operations that were told they wouldn’t have a job once the merger closed. Guy sticks a camera on his plane. Then he winds up crashing. Makes for a great video, if not a great flight. Fortunately he’s alright. Two Turkish Airlines pilots were abducted by Lebanese Shiites and are being held hostage to try to force Turkey to pressure Syrian rebels to release Lebanese kidnapped in Syria. This story deserves greater coverage. With the merger of LAN and TAM and the clarity that the combined entity becomes a member of oneworld, it’s not surprising that American miles will be able to be used on TAM…

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