Delta’s latest earnings discussion revealed a major shift in attitude and planning around bringing back upgrades, slashing premium cabin perks that come from buying business class, and promising to eliminate Sky Club overcrowding within the next 18-24 months. There was a lot more packed into this earnigns call than there usually is!
The problem is that American Airlines has high costs, but an average product. Customers choose them on schedule and price, not because they’ll go out of their way to do so – the argument Delta makes about their business.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A social media influencer is getting a lot of attention for her advice to steal food from airline lounges to save money and eat well when you travel, declaring “If you’re not taking takeout or to go containers with you to the airport lounges, you’re getting ripped off.”
American Airlines has introduced elite status in their small business program. Companies that credit $250,000 or more in a calendar year receive (3) incremental benefits.
American Airlines is putting an additional row of first class into its Airbus A319 and A320 aircraft. They’re about the start work on the prototype A319. They expect to retrofit the first group of planes in the fall – the ones due for heavy maintenance checks – and then will proceed with the ones that only need cabin interior work.
A passenger on a JetBlue flight demanded to be allowed to cut in front of other passengers getting off, identifying herself as a lawyer. Was she going to get a judge to order everyone to wait for her?
Delta Air Lines dropped to number three in reliability among North American carriers in June, according to data from aviation analytics company Cirium.
A passenger boarded their American Airlines flight and found a child sitting in their seat. He paused, double checked the row, and is ready to let the child keep the seat-provided the parent asks politely.
Travel & Leisure just rated them as the #1 domestic air carrier, and that’s the biggest no-brainer. If they serve the routes you want to fly, there’s no question they offer a better experience than competitors.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
