About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Hyatt Just Reportedly Fired Nearly Hundreds Of US Call Center Agent Overnight—Now Your Calls Are Answered For $400/Month In El Salvador

Jun 22 2025

Hyatt has reportedly laid off nearly all remaining U.S. phone customer service agents. Last week it appears that roughly 300 U.S. agents were terminated, and there seem to be just 35 left. The hotel chain is also said to have dismissed 18 managers and the bulk of the U.S. chat team, leaving about 36 U.S. chat agents left.

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Delta’s Billion Dollar Bet: Airline Surveys Passengers About Bringing Sports Gambling Onboard

Jun 21 2025

Delta Air Lines CEO Ed Bastian announced a partnership with DraftKings at his CES speech in Las Vegas back in January. Since inflight gambling is illegal, I assumed this would mean earn Deltaing SkyMiles for sports betting through DraftKings. After all, you can earn Marriott points with BetMGM already today.

However Bastian actually said that they would integrate DraftKings into their inflight entertainment system.

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